# Glow Care Ltd

Glow Care Ltd is a CQC-regulated home-care agency in Coventry.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Requires improvement |
| Caring | Good |
| Responsive | Requires improvement |
| Well-led | Requires improvement |

Rating published: 24/03/2022

## Practical info

- Postcode: CV1 2HZ
- Local authority: Coventry
- Region: West Midlands
- City: Coventry
- Last CQC check: 24/Mar/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-04-08
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-04-08

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-04-08
- Finding
  - Staff working with other agencies; supporting people to access healthcare services
  - Published: 2022-04-08
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-04-08
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-04-08
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-04-08

### Other

- Finding
  - Evidence: Registered manager understood their responsibility under duty of candour.
  - Published: 2022-04-08
- Finding
  - Evidence: Management team welcomed the inspection and were open and honest about challenges.
  - Published: 2022-04-08
- Finding
  - Evidence: Staff felt supported by the provider and enjoyed working for Glow Care.
  - Published: 2022-04-08
- Finding
  - Evidence: Care calls were made at the times expected and for the length of time agreed; no missed calls reported.
  - Published: 2022-04-08
- Finding
  - Evidence: People confirmed staff sought consent before providing assistance.
  - Published: 2022-04-08
- Finding
  - Evidence: Staff treated people with dignity and respect and promoted their independence.
  - Published: 2022-04-08
- Finding
  - Evidence: People felt safe with the staff that supported them and described them as caring and cheerful.
  - Published: 2022-04-08
- **incident_learning** _(moderate)_
  - Evidence: The provider's systems and processes were not sufficiently embedded to enable areas of improvement to be identified and acted upon.
  - Published: 2022-04-08
- **end_of_life_care** _(minor)_
  - Evidence: Care plans did not show people's end of life wishes.
  - Published: 2022-04-08

### responsive

- Finding
  - End of life care and support
  - Published: 2022-04-08
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-04-08
- Finding
  - Meeting people's communication needs
  - Published: 2022-04-08
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-04-08

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-04-08
- Finding
  - Preventing and controlling infection
  - Published: 2022-04-08
- Finding
  - Using medicines safely
  - Published: 2022-04-08
- Finding
  - Staffing and recruitment
  - Published: 2022-04-08
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-04-08
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-04-08

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-04-08
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-04-08
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2022-04-08
- Finding
  - Managers and staff being clear about their roles; continuous learning and improving care; promoting a positive culture
  - Published: 2022-04-08

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-8923687686

HomeCare Compass is an independent guide and is not affiliated with the CQC.