# Care Confidence Home Care

*Operated by Care Confidence Ltd.*

Care Confidence Home Care is a CQC-regulated home-care agency in Liverpool.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 03/02/2022

## Practical info

- Postcode: L23 6SG
- Registered manager: Strange, Alexander
- Local authority: Sefton
- Region: North West
- City: Liverpool
- Last CQC check: 03/Feb/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-02-03
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-02-03

### effective

- Finding
  - Staff working with other agencies; supporting people to access healthcare services
  - Published: 2022-02-03
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-02-03
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-02-03
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-02-03
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-02-03

### Other

- Finding
  - Evidence: Registered manager understood Duty of Candour and reported notifiable incidents to CQC
  - Published: 2022-02-03
- Finding
  - Evidence: Audits and quality checks with action plans (e.g., introduction of whiteboards for daily staff info)
  - Published: 2022-02-03
- Finding
  - Evidence: Staff trained in end of life care with preferences discussed in care plans
  - Published: 2022-02-03
- Finding
  - Evidence: Accessible Information Standard followed with documents in different formats
  - Published: 2022-02-03
- Finding
  - Evidence: Person-centred care plans with attention to detail (preferences for shampoo, hoisting, socks inside out)
  - Published: 2022-02-03
- Finding
  - Evidence: Highly caring culture with staff going 'above and beyond' (e.g., watching football with relatives, birthday cupcakes)
  - Published: 2022-02-03
- Finding
  - Evidence: Working within MCA principles with documented capacity assessments
  - Published: 2022-02-03
- Finding
  - Evidence: Staff well trained, supervised and appraised; training monitored via a matrix with refreshers booked
  - Published: 2022-02-03

### responsive

- Finding
  - Planning personalised care to ensure choice and control
  - Published: 2022-02-03
- Finding
  - End of life care and support
  - Published: 2022-02-03
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-02-03
- Finding
  - Meeting people's communication needs
  - Published: 2022-02-03
- Finding
  - Supporting people to develop and maintain relationships and follow interests
  - Published: 2022-02-03

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2022-02-03
- Finding
  - Using medicines safely
  - Published: 2022-02-03
- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong
  - Published: 2022-02-03
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-02-03
- Finding
  - Staffing and recruitment
  - Published: 2022-02-03

### well_led

- Finding
  - Duty of Candour
  - Published: 2022-02-03
- Finding
  - Engaging and involving people, public and staff; working in partnership
  - Published: 2022-02-03
- Finding
  - Promoting a positive, person-centred, inclusive culture
  - Published: 2022-02-03
- Finding
  - Continuous learning and improving care
  - Published: 2022-02-03
- Finding
  - Managers and staff being clear about their roles and regulatory requirements
  - Published: 2022-02-03

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-8905840039

HomeCare Compass is an independent guide and is not affiliated with the CQC.