# Lizor Care *Operated by Aliizor Ltd.* Lizor Care is a CQC-regulated home-care agency in Wiltshire. ## CQC Ratings | Key question | Rating | | --- | --- | | Overall | Good | | Safe | Good | | Effective | Good | | Caring | Good | | Responsive | Good | | Well-led | Good | Rating published: 28/06/2024 ## Practical info - Postcode: SP9 7NP - Registered manager: Gold, Julie - Local authority: Wiltshire - Region: South West - City: Wiltshire - Last CQC check: 28/Jun/2024 - 00:00 ## Inspection findings ### Other - Finding - Evidence: New service users were contacted after their first week and first month to check satisfaction and enable changes to their support. - Published: 2025-04-25 - Finding - Evidence: Provider supported internationally recruited staff with accommodation and transport while they settled in the country. - Published: 2025-04-25 - Finding - Evidence: Staff divided into geographic teams with team leaders appointed to improve oversight and supervision. - Published: 2025-04-25 - Finding - Evidence: Sufficient staffing levels maintained through the government's staff sponsorship scheme, with enough staff to cover all care packages. - Published: 2025-04-25 - Finding - Evidence: Good infection control practice in place; staff wore appropriate PPE and completed infection prevention and control training. - Published: 2025-04-25 - Finding - Evidence: An electronic monitoring system alerted the provider to missed or late visits, enabling timely action; people reported staff generally arrived on time. - Published: 2025-04-25 - Finding - Evidence: Safeguarding training had been improved since last inspection; staff knew how to identify and report abuse and people felt safe with staff supporting them. - Published: 2025-04-25 - **person_centred_care** _(moderate)_ - Evidence: One care plan showed the person had dementia, but not how it impacted on them or their support. This did not ensure staff were fully informed to provide support in the best possible way. - Published: 2025-04-25 - **incident_learning** _(moderate)_ - Evidence: Audits had identified there were occasions when staff were late arriving to support people, but further analysis had not been completed. Themes or trends had not been identified or addressed. - Published: 2025-04-25 - **staff_competency** _(moderate)_ - Evidence: 3 job applications did not always demonstrate a full employment history, as gaps in employment had not been identified or verified. This meant safe recruitment decisions had not been made. - Published: 2025-04-25 - **complaints_handling** _(moderate)_ - Evidence: The provider was not able to provide evidence of the complaints raised, their investigation or outcome. This did not demonstrate all complaints were addressed or that lessons had been learnt. - Published: 2025-04-25 - **supervision_appraisal** _(moderate)_ - Evidence: Records showed one member of staff required more supervision, but there were no records to demonstrate this. There was no assessment of the staff member's competence to show they were able to carry out their role effectively. - Published: 2025-04-25 - **governance** _(critical)_ - Evidence: The auditing systems had not assured the provider that safe recruitment practice was being followed. Daily and monthly checks of medicine administration systems were undertaken, but not all shortfalls were being identified. - Published: 2025-04-25 - **safeguarding** _(critical)_ - Evidence: Risks were not always identified, assessed, or mitigated, which did not promote people's safety. The risk of choking, skin soreness and fire hazards when using petroleum-based emollients had not been identified. - Published: 2025-04-25 - **record_keeping** _(critical)_ - Evidence: Skin integrity risk assessments had not always been completed correctly. One assessment identified a person was fully mobile and incontinent of urine, but they used a wheelchair and were doubly incontinent. - Published: 2025-04-25 - **care_planning** _(moderate)_ - Evidence: Care planning focused on tasks and outcomes and was not always person centred. Health conditions were stated in people's care plans, but the information was generic and not specifically related to the individual. - Published: 2025-04-25 ### responsive - Finding - End of life care and support - Published: 2025-04-25 - Finding - Improving care quality in response to complaints or concerns - Published: 2025-04-25 - Finding - Supporting people to develop and maintain relationships to avoid social isolation - Published: 2025-04-25 - Finding - Meeting people's communication needs - Published: 2025-04-25 - Finding - Planning personalised care to ensure people have choice and control and to meet their needs and preferences - Published: 2025-04-25 ### safe - Finding - Preventing and controlling infection - Published: 2025-04-25 - Finding - Systems and processes to safeguard people from the risk of abuse - Published: 2025-04-25 - Finding - Staffing and recruitment - Published: 2025-04-25 - Finding - Using medicines safely - Published: 2025-04-25 - Finding - Assessing risk, safety monitoring and management; Learning lessons when things go wrong - Published: 2025-04-25 ### well_led - Finding - Working in partnership with others - Published: 2025-04-25 - Finding - Engaging and involving people using the service, the public and staff - Published: 2025-04-25 - Finding - Promoting a positive culture that is person-centred, open, inclusive and empowering - Published: 2025-04-25 - Finding - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements; Continuous learning and improving care - Published: 2025-04-25 ## Source Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-8900320742 HomeCare Compass is an independent guide and is not affiliated with the CQC.