# FiNN Homecare Ltd - Head Office

*Operated by FiNN Home Care Ltd.*

FiNN Homecare Ltd - Head Office is a CQC-regulated home-care agency in Wantage.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Inadequate |
| Safe | Inadequate |
| Effective | Inadequate |
| Caring | Requires improvement |
| Responsive | Requires improvement |
| Well-led | Inadequate |

Rating published: 27/03/2026

## Practical info

- Postcode: OX12 7JZ
- Registered manager: Hogan, Christopher
- Local authority: Oxfordshire
- Region: South East
- City: Wantage
- Last CQC check: 27/Mar/2026 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2021-09-08
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2021-09-08
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2021-09-08

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2021-09-08
- Finding
  - Supporting people to eat and drink enough and access healthcare services
  - Published: 2021-09-08
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2021-09-08
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2021-09-08

### Other

- Finding
  - Evidence: Electronic care records system provided real-time medicine administration alerts and ensured staff always had access to up-to-date care information.
  - Published: 2021-09-08
- Finding
  - Evidence: Positive staff morale and teamwork, with staff describing the company as 'absolutely brilliant'.
  - Published: 2021-09-08
- Finding
  - Evidence: Good partnership working with external health professionals, including multidisciplinary teams and social workers.
  - Published: 2021-09-08
- Finding
  - Evidence: Strong person-centred ethos embedded from induction, with staff promoting independence and respecting dignity at all times.
  - Published: 2021-09-08
- Finding
  - Evidence: The service demonstrated flexibility in meeting people's changing needs and welcomed complaints as opportunities for improvement.
  - Published: 2021-09-08
- Finding
  - Evidence: People and relatives were highly complimentary about the caring culture, with comments such as 'I am very, very happy with the care company they're wonderful'.
  - Published: 2021-09-08
- Finding
  - Evidence: Staff were well supported with PPE readily available and management responsive to supply needs.
  - Published: 2021-09-08
- Finding
  - Evidence: People received safe care from consistent staff who knew people's needs well, with relatives noting staff always picked up on signs if a person was unwell.
  - Published: 2021-09-08
- **governance** _(minor)_
  - Evidence: The provider did not always follow their own policy around recruitment as we found one staff file contained no evidence of the applicant's employment history.
  - Published: 2021-09-08

### responsive

- Finding
  - End of life care and support
  - Published: 2021-09-08
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2021-09-08
- Finding
  - Meeting people's communication needs
  - Published: 2021-09-08
- Finding
  - Planning personalised care to ensure people have choice and control
  - Published: 2021-09-08

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2021-09-08
- Finding
  - Preventing and controlling infection
  - Published: 2021-09-08
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2021-09-08
- Finding
  - Staffing and recruitment
  - Published: 2021-09-08
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2021-09-08
- Finding
  - Using medicines safely
  - Published: 2021-09-08

### well_led

- Finding
  - Working in partnership with others
  - Published: 2021-09-08
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2021-09-08
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2021-09-08
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2021-09-08

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-8889395777

HomeCare Compass is an independent guide and is not affiliated with the CQC.