# United Response - Cornwall DCA

*Operated by United Response.*

United Response - Cornwall DCA is a CQC-regulated home-care agency in Truro.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 07/06/2023

## Practical info

- Postcode: TR4 9NH
- Local authority: Cornwall
- Region: South West
- City: Truro
- Last CQC check: 07/Jun/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: The manager promoted transparency and duty of candour principles.
  - Published: 2023-06-07
- Finding
  - Evidence: The service notified CQC of all significant events in line with legal obligations.
  - Published: 2023-06-07
- Finding
  - Evidence: Proactive plans ensured restrictive practices were only used as a last resort.
  - Published: 2023-06-07
- Finding
  - Evidence: Relatives provided overwhelmingly positive feedback about staff relationships and quality of care.
  - Published: 2023-06-07
- Finding
  - Evidence: Incidents involving distress were recorded, reviewed, analysed and used to update guidance.
  - Published: 2023-06-07
- Finding
  - Evidence: Individualised risk assessments were in place and positive risk taking was encouraged.
  - Published: 2023-06-07
- Finding
  - Evidence: Staff understood how to recognise and raise safeguarding concerns and received safeguarding training.
  - Published: 2023-06-07
- Finding
  - Evidence: People received kind and compassionate care from staff who understood individual communication needs.
  - Published: 2023-06-07
- **record_keeping** _(minor)_
  - Evidence: A full career history was not being sought by the provider.
  - Published: 2023-06-07
- **consent_capacity** _(moderate)_
  - Evidence: People's records did not clearly reflect how conclusions about people's capacity to make certain decisions had been reached.
  - Published: 2023-06-07
- **governance** _(moderate)_
  - Evidence: Due to a lack of staff, some of these had not been completed as regularly as required by the provider's governance systems.
  - Published: 2023-06-07
- **staff_training** _(moderate)_
  - Evidence: Staff had not received training promptly to understand how to safely manage situations when people were distressed.
  - Published: 2023-06-07
- **medication_management** _(moderate)_
  - Evidence: Medicine's records were not always completed accurately or in line with best practice. Audits and checks had not always identified these errors.
  - Published: 2023-06-07
- **staffing_levels** _(critical)_
  - Evidence: There were not enough staff available to consistently provide the correct level of support to all people.
  - Published: 2023-06-07

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-886660889

HomeCare Compass is an independent guide and is not affiliated with the CQC.