# Impressions Care House

*Operated by Impressions Care Solutions Limited.*

Impressions Care House is a CQC-regulated home-care agency in Bournemouth.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Not Rated |
| Safe | Not Rated |
| Effective | Not Rated |
| Caring | Not Rated |
| Responsive | Not Rated |
| Well-led | Not Rated |

## Practical info

- Postcode: BH8 8DA
- Registered manager: Funganjera, George
- Local authority: Bournemouth, Christchurch and Poole
- Region: South West
- City: Bournemouth
- Last CQC check: 02/Dec/2024 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-03-04
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity; involvement in decisions
  - Published: 2023-03-04

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-03-04
- Finding
  - Staff working with other agencies; Supporting people to live healthier lives and access healthcare
  - Published: 2023-03-04
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-03-04
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-03-04
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-03-04

### Other

- Finding
  - Evidence: Electronic care recording system with alerts for late staff arrivals and password-controlled access.
  - Published: 2023-03-04
- Finding
  - Evidence: Prompt and transparent handling of the one complaint received in 2022.
  - Published: 2023-03-04
- Finding
  - Evidence: Effective governance including unannounced spot checks, audits of care records and regular supervision.
  - Published: 2023-03-04
- Finding
  - Evidence: Open, inclusive management culture with approachable and compassionate leadership.
  - Published: 2023-03-04
- Finding
  - Evidence: Strong end of life care provision working closely with GPs and district nurses.
  - Published: 2023-03-04
- Finding
  - Evidence: Care plans were personalised, up to date and reviewed at least monthly.
  - Published: 2023-03-04
- Finding
  - Evidence: Staff received comprehensive training and support including induction, shadow shifts, Care Certificate and refresher training.
  - Published: 2023-03-04
- Finding
  - Evidence: Robust pre-employment checks including DBS, references, identity and right to work in the UK.
  - Published: 2023-03-04
- Finding
  - Evidence: People had small, regular teams of staff who got to know them well, providing high consistency of care.
  - Published: 2023-03-04

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-03-04
- Finding
  - End of life care and support
  - Published: 2023-03-04
- Finding
  - Supporting people to maintain relationships and take part in activities
  - Published: 2023-03-04
- Finding
  - Meeting people's communication needs
  - Published: 2023-03-04
- Finding
  - Planning personalised care to ensure people have choice and control
  - Published: 2023-03-04

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2023-03-04
- Finding
  - Using medicines safely
  - Published: 2023-03-04
- Finding
  - Staffing and recruitment
  - Published: 2023-03-04
- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong
  - Published: 2023-03-04
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-03-04

### well_led

- Finding
  - Engaging people, public and staff; working in partnership with others
  - Published: 2023-03-04
- Finding
  - Managers and staff being clear about roles; continuous learning and improving care
  - Published: 2023-03-04
- Finding
  - Duty of candour
  - Published: 2023-03-04
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-03-04

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-8862418951

HomeCare Compass is an independent guide and is not affiliated with the CQC.