# Care Driven Agency

*Operated by Care Driven Agency Ltd.*

Care Driven Agency is a CQC-regulated home-care agency in Worksop.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 01/04/2022

## Practical info

- Postcode: S81 0HT
- Registered manager: Hewis, Sarbjit
- Local authority: Nottinghamshire
- Region: East Midlands
- City: Worksop
- Last CQC check: 01/Apr/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-05-07
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-05-07
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-05-07

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-05-07
- Finding
  - Staff working with other agencies; supporting people to access healthcare
  - Published: 2022-05-07
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-05-07
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-05-07
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-05-07

### Other

- Finding
  - Evidence: Clear understanding of duty of candour and open culture
  - Published: 2022-05-07
- Finding
  - Evidence: Quality monitoring systems including spot checks, feedback collection and environmental audits
  - Published: 2022-05-07
- Finding
  - Evidence: Registered manager frequently delivered care, giving close oversight of quality and staff practice
  - Published: 2022-05-07
- Finding
  - Evidence: Staff promoted dignity, privacy and independence
  - Published: 2022-05-07
- Finding
  - Evidence: Consistent care delivered by a small team, with continuity and punctuality praised by relatives
  - Published: 2022-05-07
- Finding
  - Evidence: Person-centred care plans developed with people and relatives, reflecting choices and preferences
  - Published: 2022-05-07
- Finding
  - Evidence: Good infection prevention and control with ample PPE and COVID-19 testing in line with guidance
  - Published: 2022-05-07
- Finding
  - Evidence: Safe recruitment practices including DBS checks and structured induction with shadowing
  - Published: 2022-05-07

### responsive

- Finding
  - End of life care and support
  - Published: 2022-05-07
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-05-07
- Finding
  - Meeting people's communication needs
  - Published: 2022-05-07
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-05-07

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-05-07
- Finding
  - Preventing and controlling infection
  - Published: 2022-05-07
- Finding
  - Using medicines safely
  - Published: 2022-05-07
- Finding
  - Staffing and recruitment
  - Published: 2022-05-07
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-05-07
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-05-07

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-05-07
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2022-05-07
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-05-07
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-05-07

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-8857074733

HomeCare Compass is an independent guide and is not affiliated with the CQC.