# Break Barriers Nottingham Ltd

*Operated by Break Barriers (Nottingham) Ltd.*

Break Barriers Nottingham Ltd is a CQC-regulated home-care agency in Nottingham.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 23/08/2022

## Practical info

- Postcode: NG7 7FF
- Registered manager: Nkunika, Audrey
- Local authority: Nottingham
- Region: East Midlands
- City: Nottingham
- Last CQC check: 23/Aug/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-08-23
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-08-23
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-08-23

### effective

- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2022-08-23
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-08-23
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-08-23
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-08-23
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-08-23

### Other

- Finding
  - Evidence: Good infection prevention and PPE practice
  - Published: 2022-08-23
- Finding
  - Evidence: Appropriate DBS and recruitment checks completed
  - Published: 2022-08-23
- Finding
  - Evidence: Robust complaints handling with timely responses
  - Published: 2022-08-23
- Finding
  - Evidence: Cultural preferences accommodated (e.g., matching staff to prepare Caribbean meals)
  - Published: 2022-08-23
- Finding
  - Evidence: Effective use of technology including translation apps to meet communication needs
  - Published: 2022-08-23
- Finding
  - Evidence: Care plans reflected individual needs with appropriate risk mitigation
  - Published: 2022-08-23
- Finding
  - Evidence: Kind, caring and respectful staff who promoted independence and dignity
  - Published: 2022-08-23

### responsive

- Finding
  - End of life care and support
  - Published: 2022-08-23
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-08-23
- Finding
  - Supporting people to develop and maintain relationships to avoid social isolation
  - Published: 2022-08-23
- Finding
  - Meeting people's communication needs
  - Published: 2022-08-23
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-08-23

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-08-23
- Finding
  - Preventing and controlling infection
  - Published: 2022-08-23
- Finding
  - Staffing and recruitment
  - Published: 2022-08-23
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-08-23
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-08-23
- Finding
  - Using medicines safely
  - Published: 2022-08-23

### well_led

- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-08-23
- Finding
  - Duty of candour
  - Published: 2022-08-23
- Finding
  - Working in partnership with others
  - Published: 2022-08-23
- Finding
  - Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements; Continuous learning and improving care
  - Published: 2022-08-23

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-884621519

HomeCare Compass is an independent guide and is not affiliated with the CQC.