# Paramount24 Healthcare Limited

Paramount24 Healthcare Limited is a CQC-regulated home-care agency in Sheffield.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 27/05/2022

## Practical info

- Postcode: S5 9NU
- Registered manager: Tagarira, Tafadzwa
- Local authority: Sheffield
- Region: Yorkshire & Humberside
- City: Sheffield
- Last CQC check: 27/May/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and be involved in making decisions about their care; Respecting and promoting people's privacy, dignity and independence
  - Published: 2024-03-21
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2024-03-21

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2024-03-21
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care; Supporting people to live healthier lives
  - Published: 2024-03-21
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2024-03-21
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law; Supporting people to eat and drink enough
  - Published: 2024-03-21

### Other

- Finding
  - Evidence: Staff felt well supported through supervision, appraisals and ongoing informal support
  - Published: 2024-03-21
- Finding
  - Evidence: Positive feedback from external professionals including district nurses, social workers and community matrons
  - Published: 2024-03-21
- Finding
  - Evidence: Good infection control practices with adequate PPE stocks and trained staff
  - Published: 2024-03-21
- Finding
  - Evidence: Safe recruitment practices with appropriate pre-employment checks in place
  - Published: 2024-03-21
- Finding
  - Evidence: Safe medicines management with detailed assessments and trained staff confirmed by people and relatives
  - Published: 2024-03-21
- Finding
  - Evidence: Thorough pre-care assessments and person-centred care plans covering needs, preferences, dietary requirements and communication needs
  - Published: 2024-03-21
- Finding
  - Evidence: Experienced management team with qualifications in social and probation work, directly involved in care delivery
  - Published: 2024-03-21
- Finding
  - Evidence: People and relatives reported consistently positive experiences; staff described as unfailingly kind and always on time
  - Published: 2024-03-21
- **care_planning** _(minor)_
  - Evidence: We fedback to the provider that discussions with people and their relatives about their care and support should be recorded.
  - Published: 2024-03-21
- **governance** _(minor)_
  - Evidence: A system to check care plans for quality and safety issues was not yet established.
  - Published: 2024-03-21
- **record_keeping** _(minor)_
  - Evidence: Managers completed spot checks on staff to ensure they were providing safe care, but these were not always recorded.
  - Published: 2024-03-21
- **record_keeping** _(moderate)_
  - Evidence: decisions affecting a person's care and support were not always recorded
  - Published: 2024-03-21

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2024-03-21
- Finding
  - Meeting people's communication needs
  - Published: 2024-03-21
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences; End of life care and support
  - Published: 2024-03-21

### safe

- Finding
  - Using medicines safely
  - Published: 2024-03-21
- Finding
  - Preventing and controlling infection
  - Published: 2024-03-21
- Finding
  - Staffing and recruitment
  - Published: 2024-03-21
- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong
  - Published: 2024-03-21
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2024-03-21

### well_led

- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2024-03-21
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering; Working in partnership with others; Engaging and involving people
  - Published: 2024-03-21
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements; Continuous learning and improving care
  - Published: 2024-03-21

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-8844133818

HomeCare Compass is an independent guide and is not affiliated with the CQC.