# Compassion Home Care Limited

Compassion Home Care Limited is a CQC-regulated home-care agency in Orpington.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 12/03/2026

## Practical info

- Postcode: BR6 0HH
- Registered manager: Benfield, Eniko
- Local authority: Bromley
- Region: London
- City: Orpington
- Last CQC check: 12/Mar/2026 - 00:00

## Inspection findings

### caring

- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2024-02-21
- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2024-02-21

### effective

- Finding
  - Supporting people to eat and drink enough
  - Published: 2024-02-21
- Finding
  - Supporting people to live healthier lives and access healthcare services
  - Published: 2024-02-21
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2024-02-21
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2024-02-21
- Finding
  - Assessing people's needs and choices
  - Published: 2024-02-21

### Other

- Finding
  - Evidence: A survey carried out in 2022 showed overall very positive feedback from people using the service.
  - Published: 2024-02-21
- Finding
  - Evidence: The provider liaised with relevant agencies such as district nurses and GPs when required.
  - Published: 2024-02-21
- Finding
  - Evidence: People told us that they felt safe and had the same regular carers for consistency.
  - Published: 2024-02-21
- Finding
  - Evidence: People were protected from the risk of infection; staff always wore PPE such as aprons, gloves, masks and shoe covers.
  - Published: 2024-02-21
- Finding
  - Evidence: Appropriate recruitment checks were carried out before staff joined the service, including DBS checks, application forms and references.
  - Published: 2024-02-21
- **communication_with_families** _(minor)_
  - Evidence: Some staff told us they were hesitant to contact the registered manager for advice and guidance as communication with the registered manager needed improving.
  - Published: 2024-02-21
- **missed_or_late_visits** _(minor)_
  - Evidence: The system calculated 5 minutes between calls that was not a realistic amount of travel time. They said that this meant they were late for the next call.
  - Published: 2024-02-21
- **record_keeping** _(moderate)_
  - Evidence: Robust records, which included risk assessments and care plans were not always accurate or complete.
  - Published: 2024-02-21
- **complaints_handling** _(moderate)_
  - Evidence: The registered manager told us that they had not received any complaints to date. However, we saw a number of incidents that should have been classified and investigated as complaints.
  - Published: 2024-02-21
- **person_centred_care** _(moderate)_
  - Evidence: People's care plans were not always person-centred and contained minimal information about people and their health and care needs.
  - Published: 2024-02-21
- **governance** _(critical)_
  - Evidence: Quality assurance processes had failed to effectively identify and address the issues identified during this inspection. Staff told us that care plan audits had ceased when the provider moved to an electronic system in November 2021.
  - Published: 2024-02-21

### responsive

- Finding
  - Meeting people's communication needs
  - Published: 2024-02-21
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2024-02-21
- Finding
  - Planning personalised care to ensure people have choice and control
  - Published: 2024-02-21

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2024-02-21
- Finding
  - Staffing and recruitment
  - Published: 2024-02-21
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2024-02-21
- Finding
  - Using medicines safely
  - Published: 2024-02-21
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2024-02-21

### well_led

- Finding
  - Working in partnership with others
  - Published: 2024-02-21
- Finding
  - Promoting a positive, person-centred and open culture
  - Published: 2024-02-21
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2024-02-21
- Finding
  - Managers and staff being clear about their roles; continuous learning and improving care
  - Published: 2024-02-21

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-883936252

HomeCare Compass is an independent guide and is not affiliated with the CQC.