# Personal Care Support Ltd

*Operated by Personal Care Support LTD.*

Personal Care Support Ltd is a CQC-regulated home-care agency in Rainham.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 16/03/2022

## Practical info

- Postcode: RM13 9QD
- Registered manager: Katsande, Patience
- Local authority: Havering
- Region: London
- City: Rainham
- Last CQC check: 16/Mar/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-04-30
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-04-30
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-04-30

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-04-30
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2022-04-30
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-04-30
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-04-30
- Finding
  - Assessing people's needs and choices
  - Published: 2022-04-30

### Other

- Finding
  - Evidence: Good infection prevention practices with adequate PPE and COVID-19 testing
  - Published: 2022-04-30
- Finding
  - Evidence: Regular audits of care plans, risk assessments, training and medicines
  - Published: 2022-04-30
- Finding
  - Evidence: Open and positive culture with accessible registered manager
  - Published: 2022-04-30
- Finding
  - Evidence: Person-centred care plans developed with involvement of people and relatives
  - Published: 2022-04-30
- Finding
  - Evidence: Safe management of medicines with MAR audits and competency assessments
  - Published: 2022-04-30
- Finding
  - Evidence: Robust staff recruitment with pre-employment checks including DBS and references
  - Published: 2022-04-30

### responsive

- Finding
  - End of life care and support
  - Published: 2022-04-30
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-04-30
- Finding
  - Supporting people to develop and maintain relationships to avoid social isolation
  - Published: 2022-04-30
- Finding
  - Meeting people's communication needs
  - Published: 2022-04-30
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-04-30

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-04-30
- Finding
  - Preventing and controlling infection
  - Published: 2022-04-30
- Finding
  - Using medicines safely
  - Published: 2022-04-30
- Finding
  - Staffing and recruitment
  - Published: 2022-04-30
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-04-30
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-04-30

### well_led

- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-04-30
- Finding
  - Continuous learning and improving care; working in partnership with others
  - Published: 2022-04-30
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-04-30
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2022-04-30
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-04-30

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-8829219165

HomeCare Compass is an independent guide and is not affiliated with the CQC.