# HF Trust London Barnet

*Operated by HF Trust Limited.*

HF Trust London Barnet is a CQC-regulated home-care agency in Barnet.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Requires improvement |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 10/05/2023

## Practical info

- Postcode: EN5 5TH
- Registered manager: Jude, Richard
- Local authority: Barnet
- Region: London
- City: Barnet
- Last CQC check: 10/May/2023 - 00:00

## Inspection findings

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-05-10
- Finding
  - Supporting people to live healthier lives, access healthcare services and support
  - Published: 2023-05-10
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-05-10
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-05-10
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-05-10

### Other

- Finding
  - Evidence: The service promoted cultural competency and recorded religious and cultural needs in care plans.
  - Published: 2023-05-10
- Finding
  - Evidence: Staff received regular supervision and appraisal with positive feedback about management support.
  - Published: 2023-05-10
- Finding
  - Evidence: People had hospital passports to support effective and less stressful hospital visits.
  - Published: 2023-05-10
- Finding
  - Evidence: Safe recruitment practices with DBS checks, references, and full employment history verified.
  - Published: 2023-05-10
- Finding
  - Evidence: Quality assurance systems identified medicine issues and the registered manager responded promptly with corrective measures.
  - Published: 2023-05-10
- Finding
  - Evidence: Strong person-centred culture with staff listening to and respecting people's choices.
  - Published: 2023-05-10
- Finding
  - Evidence: The service followed STOMP principles to prevent over-medication of people with a learning disability.
  - Published: 2023-05-10
- Finding
  - Evidence: Staff supported people in line with MCA principles, with mental capacity assessments and best interest decisions clearly documented.
  - Published: 2023-05-10
- Finding
  - Evidence: Staff received regular training relevant to their roles including Oliver McGowan training for learning disability and autism.
  - Published: 2023-05-10
- Finding
  - Evidence: Robust risk assessments covering a wide range of individual needs including epilepsy, swallowing difficulties, moving and handling, and catheter care.
  - Published: 2023-05-10
- **communication_with_families** _(minor)_
  - Evidence: There were recent changes in management at the service when new scheme managers were recruited. This proved to be difficult for some relatives as it impacted on the communication.
  - Published: 2023-05-10
- **medication_management** _(minor)_
  - Evidence: their eye medicine (drops) was stored in their medicines cabinet while it should have been stored in the fridge, as stated on the package.
  - Published: 2023-05-10
- **medication_management** _(moderate)_
  - Evidence: we found discrepancies in the recording for 1 person. For another person, we found out-of-date PRN protocols kept in their medicines file
  - Published: 2023-05-10
- **medication_management** _(moderate)_
  - Evidence: there were a few occasions where medicine errors had occurred and were due to staff forgetting to administer people's medicines.
  - Published: 2023-05-10

### safe

- Finding
  - Preventing and controlling infection; Learning lessons when things go wrong
  - Published: 2023-05-10
- Finding
  - Staffing and recruitment
  - Published: 2023-05-10
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-05-10
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-05-10
- Finding
  - Using medicines safely
  - Published: 2023-05-10

### well_led

- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2023-05-10
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-05-10
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-05-10

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-882570994

HomeCare Compass is an independent guide and is not affiliated with the CQC.