# KE 247 Support Services

*Operated by KE 247 Staffing Solutions Ltd.*

KE 247 Support Services is a CQC-regulated home-care agency in Birmingham.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Requires improvement |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 10/05/2022

## Practical info

- Postcode: B37 7TP
- Registered manager: Wheatley, Phyllis
- Local authority: Solihull
- Region: West Midlands
- City: Birmingham
- Last CQC check: 10/May/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-06-16
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-06-16
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-06-16

### effective

- Finding
  - Supporting people to live healthier lives, access healthcare services and support
  - Published: 2022-06-16
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-06-16
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-06-16
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-06-16
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-06-16

### Other

- Finding
  - Evidence: Supportive, inclusive culture with regular supervisions and team meetings
  - Published: 2022-06-16
- Finding
  - Evidence: Registered manager demonstrated commitment to learning lessons and duty of candour
  - Published: 2022-06-16
- Finding
  - Evidence: Complaints were managed in line with the provider's procedure and resolved promptly
  - Published: 2022-06-16
- Finding
  - Evidence: Strong partnership working with health professionals benefited people
  - Published: 2022-06-16
- Finding
  - Evidence: Privacy, dignity and independence were promoted and respected
  - Published: 2022-06-16
- Finding
  - Evidence: People received care from a small number of consistent staff, supporting continuity
  - Published: 2022-06-16
- Finding
  - Evidence: Relatives and people felt safe and gave positive feedback about caring, kind staff
  - Published: 2022-06-16
- Finding
  - Evidence: Staff completed safeguarding training and understood how to protect people from abuse
  - Published: 2022-06-16
- Finding
  - Evidence: Staff recruited safely with sufficient staffing levels to meet people's needs
  - Published: 2022-06-16

### responsive

- Finding
  - End of life care and support
  - Published: 2022-06-16
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-06-16
- Finding
  - Meeting people's communication needs
  - Published: 2022-06-16
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-06-16

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-06-16
- Finding
  - Staffing and recruitment
  - Published: 2022-06-16
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-06-16
- Finding
  - Preventing and controlling infection
  - Published: 2022-06-16
- Finding
  - Using medicines safely
  - Published: 2022-06-16
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-06-16

### well_led

- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-06-16
- Finding
  - Continuous learning and improving care; duty of candour; partnership working
  - Published: 2022-06-16
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-06-16

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-8821432431

HomeCare Compass is an independent guide and is not affiliated with the CQC.