# Alpha May Care First

*Operated by Alpha May Care First Ltd.*

Alpha May Care First is a CQC-regulated home-care agency in Brighton.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 06/05/2022

## Practical info

- Postcode: BN1 3XF
- Registered manager: Chipamaunga, Rosilene
- Local authority: Brighton and Hove
- Region: South East
- City: Brighton
- Last CQC check: 06/May/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-05-06
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-05-06
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-05-06

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-05-06
- Finding
  - Staff working with other agencies; supporting people to access healthcare services
  - Published: 2022-05-06
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-05-06
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-05-06
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-05-06

### Other

- Finding
  - Evidence: Compliance with duty of candour and clear governance/management structure across two areas
  - Published: 2022-05-06
- Finding
  - Evidence: Respect for protected characteristics including religion and cultural preferences
  - Published: 2022-05-06
- Finding
  - Evidence: Contingency planning in place to cover staff shortfalls and avoid missed visits
  - Published: 2022-05-06
- Finding
  - Evidence: Effective partnership working with healthcare professionals and funding authorities
  - Published: 2022-05-06
- Finding
  - Evidence: Proactive registered manager praised by people, relatives, staff and professionals
  - Published: 2022-05-06
- Finding
  - Evidence: Specialist training sourced from healthcare professionals for complex needs (e.g. epilepsy, diabetes, specialist feeding)
  - Published: 2022-05-06
- Finding
  - Evidence: Strong medicines management with regular MAR audits by senior carers, registered nurse and management
  - Published: 2022-05-06
- Finding
  - Evidence: Person-centred, age-appropriate care plans (including pictorial plans for children)
  - Published: 2022-05-06

### responsive

- Finding
  - End of life care and support
  - Published: 2022-05-06
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-05-06
- Finding
  - Meeting people's communication needs
  - Published: 2022-05-06
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-05-06

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-05-06
- Finding
  - Preventing and controlling infection
  - Published: 2022-05-06
- Finding
  - Using medicines safely
  - Published: 2022-05-06
- Finding
  - Staffing and recruitment
  - Published: 2022-05-06
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-05-06
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-05-06

### well_led

- Finding
  - Continuous learning and improving care; working in partnership with others
  - Published: 2022-05-06
- Finding
  - Engaging and involving people, the public and staff
  - Published: 2022-05-06
- Finding
  - Managers and staff being clear about their roles; duty of candour
  - Published: 2022-05-06
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-05-06

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-8821406416

HomeCare Compass is an independent guide and is not affiliated with the CQC.