# Swanton Community Services – Somerset

*Operated by Swanton Community Services.*

Swanton Community Services – Somerset is a CQC-regulated home-care agency in Yeovil.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 19/01/2023

## Practical info

- Postcode: BA22 8RN
- Registered manager: Slater, Kathryn
- Local authority: Somerset
- Region: South West
- City: Yeovil
- Last CQC check: 19/Jan/2023 - 00:00

## Inspection findings

### effective

- Finding
  - Assessing people's needs and choices; delivering care in line with standards
  - Published: 2023-01-19
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-01-19
- Finding
  - Staff working with other agencies; supporting people to live healthier lives
  - Published: 2023-01-19
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-01-19
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-01-19

### Other

- Finding
  - Evidence: A service user group met monthly and was involved in staff recruitment and training sessions.
  - Published: 2023-01-19
- Finding
  - Evidence: Positive staff interactions observed; relatives described carers as kind, caring and pleasant.
  - Published: 2023-01-19
- Finding
  - Evidence: Regular audits were conducted by senior staff and the provider to monitor service quality.
  - Published: 2023-01-19
- Finding
  - Evidence: Staff received a structured induction aligned with the Care Certificate including shadowing shifts.
  - Published: 2023-01-19
- Finding
  - Evidence: People were supported with nutrition and involved in planning, shopping and preparing meals.
  - Published: 2023-01-19
- Finding
  - Evidence: Staff supported people with healthcare needs including annual health checks, dental and eye care appointments.
  - Published: 2023-01-19
- Finding
  - Evidence: Risk assessments were completed for individual risks and guidance was in place for staff to manage and reduce risk while promoting independence.
  - Published: 2023-01-19
- Finding
  - Evidence: Staff received safeguarding training and understood how to identify and report concerns; safeguarding notifications were submitted appropriately.
  - Published: 2023-01-19
- Finding
  - Evidence: Medicines were managed and administered safely with competency assessments, temperature monitoring, and regular audits.
  - Published: 2023-01-19
- **consent_capacity** _(minor)_
  - Evidence: Some staff we spoke with were not always clear on the status of people's DoLS. The registered manager said this would be addressed.
  - Published: 2023-01-19
- **infection_control** _(minor)_
  - Evidence: A staff member said, "Cleaning gets done but there is not a structure. No cleaning records are kept."
  - Published: 2023-01-19
- **leadership** _(moderate)_
  - Evidence: Staff rota planning and changes impacted service delivery. A staff member said, "Staff get moved around all the time. The rota keeps changing. Staff can't plan anything."
  - Published: 2023-01-19
- **person_centred_care** _(moderate)_
  - Evidence: People did not have a named keyworker. One relative said, "[Name of person] has been with Alina care for 19 months, but we still do not have a named key worker."
  - Published: 2023-01-19
- **supervision_appraisal** _(moderate)_
  - Evidence: Supervision had been completed with staff but not as regularly as planned by the service. Staff commented, "I have had one supervision this year."
  - Published: 2023-01-19

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-01-19
- Finding
  - Using medicines safely
  - Published: 2023-01-19
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-01-19
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-01-19
- Finding
  - Preventing and controlling infection
  - Published: 2023-01-19
- Finding
  - Staffing and recruitment
  - Published: 2023-01-19

### well_led

- Finding
  - Duty of candour
  - Published: 2023-01-19
- Finding
  - Continuous learning and improving care; working in partnership
  - Published: 2023-01-19
- Finding
  - Engaging and involving people, the public and staff
  - Published: 2023-01-19
- Finding
  - Managers and staff being clear about roles, quality performance and regulatory requirements
  - Published: 2023-01-19
- Finding
  - Promoting a positive, person-centred, open and inclusive culture
  - Published: 2023-01-19

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-8808711083

HomeCare Compass is an independent guide and is not affiliated with the CQC.