# YourLife (Salisbury)

*Operated by Yourlife Management Services Limited.*

YourLife (Salisbury) is a CQC-regulated home-care agency in Salisbury.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 10/12/2021

## Practical info

- Postcode: SP1 3SP
- Registered manager: Dixon, Lynn
- Local authority: Wiltshire
- Region: South West
- City: Salisbury
- Last CQC check: 10/Dec/2021 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2021-12-15
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2021-12-15
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2021-12-15

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2021-12-15
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2021-12-15
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2021-12-15
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2021-12-15
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2021-12-15

### Other

- Finding
  - Evidence: Comprehensive governance including audits, spot checks, and regular formal reviews of care quality.
  - Published: 2021-12-15
- Finding
  - Evidence: Staff felt well supported through induction, regular supervision, training and accessible management.
  - Published: 2021-12-15
- Finding
  - Evidence: Continuity of care promoted, with people recognising staff by name and reporting consistent staffing.
  - Published: 2021-12-15
- Finding
  - Evidence: Effective incident and accident learning, with actions taken to prevent recurrence shared across the team.
  - Published: 2021-12-15
- Finding
  - Evidence: Positive, open culture with an approachable registered manager praised by both staff and people using the service.
  - Published: 2021-12-15
- Finding
  - Evidence: Strong person-centred care with detailed care plans reflecting individual preferences, choices and communication needs.
  - Published: 2021-12-15
- Finding
  - Evidence: Medicines were managed safely with weekly audits of administration records and competency checks for staff.
  - Published: 2021-12-15

### responsive

- Finding
  - End of life care and support
  - Published: 2021-12-15
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2021-12-15
- Finding
  - Meeting people's communication needs
  - Published: 2021-12-15
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2021-12-15

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2021-12-15
- Finding
  - Preventing and controlling infection
  - Published: 2021-12-15
- Finding
  - Using medicines safely
  - Published: 2021-12-15
- Finding
  - Staffing and recruitment
  - Published: 2021-12-15
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2021-12-15
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2021-12-15

### well_led

- Finding
  - Working in partnership with others
  - Published: 2021-12-15
- Finding
  - Continuous learning and improving care
  - Published: 2021-12-15
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2021-12-15
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2021-12-15
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2021-12-15

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-8789158029

HomeCare Compass is an independent guide and is not affiliated with the CQC.