# Helping Hands Southport

*Operated by Midshires Care Limited.*

Helping Hands Southport is a CQC-regulated home-care agency in Southport.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 23/08/2022

## Practical info

- Postcode: PR8 1DQ
- Registered manager: Turner, Katrina
- Local authority: Sefton
- Region: North West
- City: Southport
- Last CQC check: 23/Aug/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-08-23
- Finding
  - Ensuring people are well treated and supported; respecting equality, diversity, privacy, dignity and independence
  - Published: 2022-08-23

### effective

- Finding
  - Staff working with other agencies; Supporting people to access healthcare services
  - Published: 2022-08-23
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-08-23
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-08-23
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-08-23
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-08-23

### Other

- Finding
  - Evidence: Registered manager promoted engagement (e.g. Jubilee party) to prevent social isolation
  - Published: 2022-08-23
- Finding
  - Evidence: Strong governance with audits, action plans and timely notifications to CQC
  - Published: 2022-08-23
- Finding
  - Evidence: Effective infection control with appropriate PPE use and COVID-19 training/testing
  - Published: 2022-08-23
- Finding
  - Evidence: Positive feedback from people and relatives about kindness, dignity and respect
  - Published: 2022-08-23
- Finding
  - Evidence: Person-centred care plans reflecting choices, diverse needs, likes/dislikes and routines
  - Published: 2022-08-23
- Finding
  - Evidence: Staff trained, supervised and appraised, including specialist training such as PEG care
  - Published: 2022-08-23
- Finding
  - Evidence: Comprehensive, person-centred risk assessments including environmental risk assessments
  - Published: 2022-08-23
- Finding
  - Evidence: Electronic call monitoring system ensured visits were not missed and rotas were well organised
  - Published: 2022-08-23
- Finding
  - Evidence: Safe recruitment procedures with all required pre-employment checks completed
  - Published: 2022-08-23

### responsive

- Finding
  - Planning personalised care to ensure people have choice and control
  - Published: 2022-08-23
- Finding
  - End of life care and support
  - Published: 2022-08-23
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-08-23
- Finding
  - Meeting people's communication needs
  - Published: 2022-08-23
- Finding
  - Supporting people to develop and maintain relationships to avoid social isolation
  - Published: 2022-08-23

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2022-08-23
- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong
  - Published: 2022-08-23
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-08-23
- Finding
  - Using medicines safely
  - Published: 2022-08-23
- Finding
  - Staffing and recruitment
  - Published: 2022-08-23

### well_led

- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2022-08-23
- Finding
  - Engaging and involving people, public and staff; Working in partnership; Promoting a positive person-centred culture
  - Published: 2022-08-23
- Finding
  - Continuous learning and improving care
  - Published: 2022-08-23
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-08-23

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-8786691386

HomeCare Compass is an independent guide and is not affiliated with the CQC.