# Samzi Ltd (T/A Visiting Angels)

*Operated by Samzi Ltd.*

Samzi Ltd (T/A Visiting Angels) is a CQC-regulated home-care agency in Harrow.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 03/08/2022

## Practical info

- Postcode: HA3 9ED
- Registered manager: Carrington, Verity
- Local authority: Harrow
- Region: London
- City: Harrow
- Last CQC check: 03/Aug/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-08-03
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-08-03

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-08-03
- Finding
  - Staff working with other agencies; supporting people to access healthcare services
  - Published: 2022-08-03
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-08-03
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-08-03
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-08-03

### Other

- Finding
  - Evidence: Franchisor support providing policies, training and peer networking with other registered managers
  - Published: 2022-08-03
- Finding
  - Evidence: Effective quality monitoring through observational spot checks and a range of audits with prompt action when improvements were needed
  - Published: 2022-08-03
- Finding
  - Evidence: Strong person-centred culture with staff recognition (awards, holidays, graduation ceremonies) and 'going the extra mile' examples
  - Published: 2022-08-03
- Finding
  - Evidence: Comprehensive robust induction, ongoing training, coaching/mentoring and regular supervision for staff
  - Published: 2022-08-03
- Finding
  - Evidence: Effective infection prevention and control practices including COVID-19 measures and PPE provision
  - Published: 2022-08-03
- Finding
  - Evidence: Safe medicines management with training, competency assessments, observations and detailed personalised medicines care plans
  - Published: 2022-08-03
- Finding
  - Evidence: Very robust recruitment including four references, employment history checks, psychometric tests and DBS checks
  - Published: 2022-08-03
- Finding
  - Evidence: Consistent care from regular, punctual care staff who stayed the agreed amount of time
  - Published: 2022-08-03
- Finding
  - Evidence: Comprehensive person-centred assessments and personalised care plans developed from them
  - Published: 2022-08-03

### responsive

- Finding
  - End of life care and support
  - Published: 2022-08-03
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-08-03
- Finding
  - Meeting people's communication needs
  - Published: 2022-08-03
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-08-03

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-08-03
- Finding
  - Preventing and controlling infection
  - Published: 2022-08-03
- Finding
  - Using medicines safely
  - Published: 2022-08-03
- Finding
  - Staffing and recruitment
  - Published: 2022-08-03
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-08-03
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-08-03

### well_led

- Finding
  - Engaging and involving people, public and staff; working in partnership with others
  - Published: 2022-08-03
- Finding
  - Managers and staff being clear about roles; continuous learning and improving care
  - Published: 2022-08-03
- Finding
  - Duty of candour
  - Published: 2022-08-03
- Finding
  - Promoting a positive, person-centred, open, inclusive and empowering culture
  - Published: 2022-08-03

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-8776768568

HomeCare Compass is an independent guide and is not affiliated with the CQC.