# Prime & Passionate Healthcare Ltd

Prime & Passionate Healthcare Ltd is a CQC-regulated home-care agency in London.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 19/01/2022

## Practical info

- Postcode: SE18 6SW
- Registered manager: Turay, Kadiatu
- Local authority: Greenwich
- Region: London
- City: London
- Last CQC check: 19/Jan/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-04-06
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-04-06
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-04-06

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-04-06
- Finding
  - Staff working with other agencies; supporting people to access healthcare
  - Published: 2022-04-06
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-04-06
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-04-06
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-04-06

### Other

- Finding
  - Evidence: Open, supportive leadership culture with regular staff meetings and monthly feedback questionnaires for relatives
  - Published: 2022-04-06
- Finding
  - Evidence: Effective quality monitoring including registered manager audits, external provider assessments and unannounced spot checks
  - Published: 2022-04-06
- Finding
  - Evidence: Strong partnership working with health and social care professionals; positive feedback from social care professional on complex cases
  - Published: 2022-04-06
- Finding
  - Evidence: Person-centred care aligned with Right Support, Right Care, Right Culture, promoting independence and community inclusion
  - Published: 2022-04-06
- Finding
  - Evidence: Staff trained to meet specific medical needs (e.g. diabetes, epilepsy) and Care Certificate induction completed
  - Published: 2022-04-06
- Finding
  - Evidence: Safe medicines management with monthly MAR audits and competency-assessed staff
  - Published: 2022-04-06
- Finding
  - Evidence: Robust safeguarding and whistleblowing procedures with staff trained and confident to escalate concerns
  - Published: 2022-04-06

### responsive

- Finding
  - End of life care and support
  - Published: 2022-04-06
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-04-06
- Finding
  - Supporting people to develop and maintain relationships and follow interests
  - Published: 2022-04-06
- Finding
  - Meeting people's communication needs
  - Published: 2022-04-06
- Finding
  - Planning personalised care to ensure people have choice and control
  - Published: 2022-04-06

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-04-06
- Finding
  - Preventing and controlling infection
  - Published: 2022-04-06
- Finding
  - Using medicines safely
  - Published: 2022-04-06
- Finding
  - Staffing and recruitment
  - Published: 2022-04-06
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-04-06
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-04-06

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-04-06
- Finding
  - Continuous learning and improving care
  - Published: 2022-04-06
- Finding
  - Promoting a positive, person-centred, inclusive culture; engaging people and staff
  - Published: 2022-04-06
- Finding
  - Managers and staff being clear about their roles; duty of candour
  - Published: 2022-04-06

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-8774214555

HomeCare Compass is an independent guide and is not affiliated with the CQC.