# Elysian Stanmore Care Company Limited

Elysian Stanmore Care Company Limited is a CQC-regulated home-care agency in Stanmore.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 13/04/2022

## Practical info

- Postcode: HA7 4RY
- Registered manager: Annan, Maud
- Local authority: Harrow
- Region: London
- City: Stanmore
- Last CQC check: 13/Apr/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-04-13
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-04-13
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-04-13

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-04-13
- Finding
  - Staff working with other agencies; supporting people to access healthcare
  - Published: 2022-04-13
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-04-13
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-04-13
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-04-13

### Other

- Finding
  - Evidence: Positive, person-centred culture led by approachable registered manager with duty of candour understood
  - Published: 2022-04-13
- Finding
  - Evidence: Quality assurance via audits, satisfaction calls, spot checks and surveys; nominated Champions in key areas
  - Published: 2022-04-13
- Finding
  - Evidence: Accessible Information Standard policy with formats including braille, large print and translation
  - Published: 2022-04-13
- Finding
  - Evidence: Service worked within MCA principles and obtained consent
  - Published: 2022-04-13
- Finding
  - Evidence: Person-centred care plans reflecting cultural, religious, dietary needs reviewed regularly
  - Published: 2022-04-13
- Finding
  - Evidence: Staff trained via Care Certificate-based induction, ongoing training, supervision and appraisal
  - Published: 2022-04-13
- Finding
  - Evidence: Robust recruitment with references and DBS checks; access to bank staff for cover
  - Published: 2022-04-13

### responsive

- Finding
  - End of life care and support
  - Published: 2022-04-13
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-04-13
- Finding
  - Meeting people's communication needs
  - Published: 2022-04-13
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-04-13

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-04-13
- Finding
  - Preventing and controlling infection
  - Published: 2022-04-13
- Finding
  - Staffing and recruitment
  - Published: 2022-04-13
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-04-13
- Finding
  - Using medicines safely
  - Published: 2022-04-13
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-04-13

### well_led

- Finding
  - Engaging and involving people using the service, the public and staff; working in partnership with others
  - Published: 2022-04-13
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-04-13
- Finding
  - Duty of candour
  - Published: 2022-04-13
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-04-13
- Finding
  - Continuous learning and improving care
  - Published: 2022-04-13

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-8767072621

HomeCare Compass is an independent guide and is not affiliated with the CQC.