# Care Solutions Fylde Limited

Care Solutions Fylde Limited is a CQC-regulated home-care agency in Blackpool.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 03/08/2022

## Practical info

- Postcode: FY3 7UN
- Local authority: Blackpool
- Region: North West
- City: Blackpool
- Last CQC check: 03/Aug/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-08-03
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity; privacy, dignity and independence
  - Published: 2022-08-03

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-08-03
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2022-08-03
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-08-03
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-08-03
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-08-03

### Other

- Finding
  - Evidence: Staff well-supported with supervision, training and management engagement beyond work issues
  - Published: 2022-08-03
- Finding
  - Evidence: Complaints used as learning opportunities; all complaints logged, investigated and responded to
  - Published: 2022-08-03
- Finding
  - Evidence: Governance and quality assurance improved: regular audits, satisfaction surveys, staff observations and care reviews
  - Published: 2022-08-03
- Finding
  - Evidence: Robust safeguarding, recruitment checks including DBS and references, and a probationary period for new staff
  - Published: 2022-08-03
- Finding
  - Evidence: Electronic care planning system enabling real-time monitoring and instant updates to staff via smartphone app
  - Published: 2022-08-03
- Finding
  - Evidence: Positive, person-centred culture fostered by manager, with strong feedback from people, relatives and staff
  - Published: 2022-08-03
- Finding
  - Evidence: Consistent staffing teams assigned to people, with geographical rotas and timely communication about delays
  - Published: 2022-08-03

### responsive

- Finding
  - End of life care and support
  - Published: 2022-08-03
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-08-03
- Finding
  - Supporting people to develop and maintain relationships to avoid social isolation
  - Published: 2022-08-03
- Finding
  - Meeting people's communication needs
  - Published: 2022-08-03
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-08-03

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-08-03
- Finding
  - Preventing and controlling infection
  - Published: 2022-08-03
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-08-03
- Finding
  - Staffing and recruitment
  - Published: 2022-08-03
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-08-03
- Finding
  - Using medicines safely
  - Published: 2022-08-03

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-08-03
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-08-03
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2022-08-03
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-08-03
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-08-03

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-8760454212

HomeCare Compass is an independent guide and is not affiliated with the CQC.