# Esteemed Life Care (Preston)

*Operated by Esteemed Life Ltd.*

Esteemed Life Care (Preston) is a CQC-regulated home-care agency in Preston.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 19/10/2023

## Practical info

- Postcode: PR2 3BH
- Registered manager: Evans, Janette
- Local authority: Lancashire
- Region: North West
- City: Preston
- Last CQC check: 19/Oct/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-10-19
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity; privacy, dignity and independence
  - Published: 2023-10-19

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-10-19
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care; Supporting people to live healthier lives
  - Published: 2023-10-19
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-10-19
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-10-19
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-10-19

### Other

- Finding
  - Evidence: Incident recording process in place with plans to capture themes on an electronic matrix for learning.
  - Published: 2023-10-19
- Finding
  - Evidence: Safe recruitment practices including DBS checks and references completed for all staff.
  - Published: 2023-10-19
- Finding
  - Evidence: Complaints resolved quickly and effectively; 'When I raised a complaint in the past it was resolved quickly.'
  - Published: 2023-10-19
- Finding
  - Evidence: Positive organisational culture with supportive management and 24-hour on-call availability.
  - Published: 2023-10-19
- Finding
  - Evidence: MCA assessments completed to a good standard and consent considered throughout caring interventions.
  - Published: 2023-10-19
- Finding
  - Evidence: Staff worked effectively with a range of external professionals including district nurses, OTs, community mental health teams and social workers.
  - Published: 2023-10-19
- Finding
  - Evidence: Electronic care planning and rota systems enabled remote access for people and relatives.
  - Published: 2023-10-19
- Finding
  - Evidence: Staff were well trained, up to date, and the manager held 'train the trainer' qualifications to cascade training.
  - Published: 2023-10-19

### responsive

- Finding
  - End of life care and support
  - Published: 2023-10-19
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-10-19
- Finding
  - Supporting people to develop and maintain relationships; support to follow interests and take part in activities
  - Published: 2023-10-19
- Finding
  - Meeting people's communication needs
  - Published: 2023-10-19
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-10-19

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-10-19
- Finding
  - Preventing and controlling infection
  - Published: 2023-10-19
- Finding
  - Staffing and recruitment
  - Published: 2023-10-19
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-10-19
- Finding
  - Using medicines safely
  - Published: 2023-10-19
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-10-19

### well_led

- Finding
  - Continuous learning and improving care; Working in partnership with others
  - Published: 2023-10-19
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2023-10-19
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-10-19
- Finding
  - Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements
  - Published: 2023-10-19

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-8746182635

HomeCare Compass is an independent guide and is not affiliated with the CQC.