# LIBERTAS

*Operated by Alderson Limited.*

LIBERTAS is a CQC-regulated home-care agency in Louth.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 20/12/2023

## Practical info

- Postcode: LN11 9QE
- Registered manager: Storr, Karl
- Local authority: Lincolnshire
- Region: East Midlands
- City: Louth
- Last CQC check: 20/Dec/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: The registered manager promoted a strong learning ethos with robust training packages including coaching skills.
  - Published: 2024-01-18
- Finding
  - Evidence: Positive feedback from professionals regarding communication, partnership working, staff training and quality of care staff provided.
  - Published: 2024-01-18
- Finding
  - Evidence: The provider understood and met its duty of candour responsibilities and notified relevant authorities of reportable events.
  - Published: 2024-01-18
- Finding
  - Evidence: Staff followed effective infection prevention and control practices including hand washing and use of PPE.
  - Published: 2024-01-18
- Finding
  - Evidence: Care plans and risk assessments contained detailed guidance for staff, including guidance for high-risk conditions such as diabetes.
  - Published: 2024-01-18
- Finding
  - Evidence: Staff were trained in safe medicines administration with competency checks conducted by senior staff.
  - Published: 2024-01-18
- Finding
  - Evidence: Safe recruitment processes were in place, including DBS checks for both permanent and temporary staff.
  - Published: 2024-01-18
- Finding
  - Evidence: Staff received training in safeguarding and understood how to recognise and report concerns; most people felt safe with staff who treated them with kindness.
  - Published: 2024-01-18
- **staffing_levels** _(moderate)_
  - Evidence: Staff felt pressured to cover more care visits than they had capacity to complete which impacted on care visit times or 'cutting corners.'
  - Published: 2024-01-18
- **incident_learning** _(moderate)_
  - Evidence: There was a disconnect between the analysis of concerns understood by the registered manager and what people told us they were experiencing.
  - Published: 2024-01-18
- **supervision_appraisal** _(moderate)_
  - Evidence: Staff told us they received supervisions and staff meetings but they felt unsupported and not listened to by the registered manager and office staff.
  - Published: 2024-01-18
- **complaints_handling** _(moderate)_
  - Evidence: People and relatives felt they were not listened to and were not told outcomes as a result of their feedback. One relative told us, 'The interpersonal skills of office staff and the [registered manager] need to be improved'
  - Published: 2024-01-18
- **medication_management** _(moderate)_
  - Evidence: Inconsistent care visit times sometimes meant people who required their medicines at specific times or with meals were not always able to do so. People had not come to harm, but this placed them at risk.
  - Published: 2024-01-18
- **governance** _(critical)_
  - Evidence: Systems were not effective in assessing, monitoring and mitigating the risks relating to inconsistent care visit times. This was a breach of regulation 17(1)
  - Published: 2024-01-18
- **person_centred_care** _(critical)_
  - Evidence: Care visit times were inconsistent and preferences for gender specific support or care visit times stated at reviews of care not always adhered to. This was a breach of regulation 9(1)
  - Published: 2024-01-18
- **missed_or_late_visits** _(critical)_
  - Evidence: Staff told us they did not receive travel time planned into their rota which had an impact on the times of care visits, often making them late by an hour or more.
  - Published: 2024-01-18

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2024-01-18
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2024-01-18
- Finding
  - Learning lessons when things go wrong
  - Published: 2024-01-18
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2024-01-18
- Finding
  - Staffing and recruitment; Using medicines safely
  - Published: 2024-01-18

### well_led

- Finding
  - Working in partnership with others
  - Published: 2024-01-18
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2024-01-18
- Finding
  - Continuous learning and improving care
  - Published: 2024-01-18
- Finding
  - Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements
  - Published: 2024-01-18
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2024-01-18

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-873553651

HomeCare Compass is an independent guide and is not affiliated with the CQC.