# Elsah Healthcare

*Operated by Elsah Healthcare Ltd.*

Elsah Healthcare is a CQC-regulated home-care agency in Beckenham.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 25/06/2022

## Practical info

- Postcode: BR3 4LZ
- Registered manager: Rusengatabaro, Jolly
- Local authority: Bromley
- Region: London
- City: Beckenham
- Last CQC check: 25/Jun/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-07-02
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-07-02
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-07-02

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-07-02
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2022-07-02
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-07-02
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-07-02
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-07-02

### Other

- Finding
  - Evidence: Effective partnership working with external health and social care professionals
  - Published: 2022-07-02
- Finding
  - Evidence: Positive culture with satisfaction surveys and staff meetings to share learning
  - Published: 2022-07-02
- Finding
  - Evidence: Clear complaints policy; no complaints received
  - Published: 2022-07-02
- Finding
  - Evidence: People treated with dignity and respect; independence promoted (e.g. taken out for walks/coffee)
  - Published: 2022-07-02
- Finding
  - Evidence: Person-centred care plans including ethnicity, faith, culture, and social history
  - Published: 2022-07-02
- Finding
  - Evidence: Comprehensive induction, shadowing and mandatory training programme for staff
  - Published: 2022-07-02
- Finding
  - Evidence: People protected from infection risk; staff used PPE correctly and had adequate stock
  - Published: 2022-07-02
- Finding
  - Evidence: Satisfactory background checks (DBS, references, employment history) carried out before staff started work
  - Published: 2022-07-02

### responsive

- Finding
  - End of life care and support
  - Published: 2022-07-02
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-07-02
- Finding
  - Planning personalised care to meet people's needs, preferences, interests and give them choice and control
  - Published: 2022-07-02

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-07-02
- Finding
  - Preventing and controlling infection
  - Published: 2022-07-02
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-07-02
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-07-02
- Finding
  - Using medicines safely
  - Published: 2022-07-02
- Finding
  - Staffing and recruitment
  - Published: 2022-07-02

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-07-02
- Finding
  - Continuous learning and improving care
  - Published: 2022-07-02
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-07-02
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-07-02
- Finding
  - Planning and promoting person-centred, high-quality care and support with openness; and duty of candour
  - Published: 2022-07-02

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-8732953550

HomeCare Compass is an independent guide and is not affiliated with the CQC.