# Combined Touch Community Interest Company

Combined Touch Community Interest Company is a CQC-regulated home-care agency in South Shields.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 11/08/2022

## Practical info

- Postcode: NE34 9TQ
- Registered manager: Pennock, Teresa
- Local authority: South Tyneside
- Region: North East
- City: South Shields
- Last CQC check: 11/Aug/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-08-11
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-08-11
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-08-11

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-08-11
- Finding
  - Staff working with other agencies; Supporting people to live healthier lives, access healthcare services and support
  - Published: 2022-08-11
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-08-11
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-08-11
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-08-11

### Other

- Finding
  - Evidence: Working in partnership with GPs, district nurses and social workers to achieve positive outcomes
  - Published: 2022-08-11
- Finding
  - Evidence: Effective infection prevention and control practices including COVID-19 guidance compliance
  - Published: 2022-08-11
- Finding
  - Evidence: Robust safeguarding systems and staff training to protect people from abuse
  - Published: 2022-08-11
- Finding
  - Evidence: Open, honest culture with an approachable registered manager
  - Published: 2022-08-11
- Finding
  - Evidence: Effective quality assurance systems with regular audits and stakeholder feedback
  - Published: 2022-08-11
- Finding
  - Evidence: Person-centred care plans regularly reviewed and reflecting people's needs and preferences
  - Published: 2022-08-11
- Finding
  - Evidence: Staff received regular training, induction, supervisions, spot checks and yearly appraisals
  - Published: 2022-08-11
- Finding
  - Evidence: Medicines were safely administered and managed by trained, competent staff with regular audits
  - Published: 2022-08-11
- Finding
  - Evidence: Safe recruitment processes and sufficient staffing levels to meet people's needs
  - Published: 2022-08-11

### responsive

- Finding
  - End of life care and support
  - Published: 2022-08-11
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-08-11
- Finding
  - Supporting people to develop and maintain relationships to avoid social isolation
  - Published: 2022-08-11
- Finding
  - Meeting people's communication needs
  - Published: 2022-08-11
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-08-11

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2022-08-11
- Finding
  - Using medicines safely
  - Published: 2022-08-11
- Finding
  - Staffing and recruitment
  - Published: 2022-08-11
- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong
  - Published: 2022-08-11
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-08-11

### well_led

- Finding
  - Engaging and involving people, the public and staff; Working in partnership with others
  - Published: 2022-08-11
- Finding
  - Duty of candour; Continuous learning and improving care; Clear roles and understanding quality performance, risks and regulatory requirements
  - Published: 2022-08-11
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-08-11

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-8687367279

HomeCare Compass is an independent guide and is not affiliated with the CQC.