# Forever Care

*Operated by Forever Care (Walsall) Limited.*

Forever Care is a CQC-regulated home-care agency in Walsall.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 02/04/2022

## Practical info

- Postcode: WS4 1SA
- Registered manager: Mutesi, Zaitun
- Local authority: Walsall
- Region: West Midlands
- City: Walsall
- Last CQC check: 02/Apr/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-04-02
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-04-02
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-04-02

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance (MCA)
  - Published: 2022-04-02
- Finding
  - Adapting service, design, decoration to meet people's needs
  - Published: 2022-04-02
- Finding
  - Staff working with other agencies; supporting people to access healthcare
  - Published: 2022-04-02
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-04-02
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-04-02
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-04-02

### Other

- Finding
  - Evidence: Strong partnership working with health and social care professionals
  - Published: 2022-04-02
- Finding
  - Evidence: Quality monitoring telephone calls and spot checks
  - Published: 2022-04-02
- Finding
  - Evidence: Regular audits, competency checks, supervisions and team meetings
  - Published: 2022-04-02
- Finding
  - Evidence: Open and honest culture; duty of candour upheld and CQC notifications submitted
  - Published: 2022-04-02
- Finding
  - Evidence: Awareness of the Accessible Information Standard
  - Published: 2022-04-02

### responsive

- Finding
  - End of life care and support
  - Published: 2022-04-02
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-04-02
- Finding
  - Meeting people's communication needs
  - Published: 2022-04-02
- Finding
  - Planning personalised care to ensure people have choice and control
  - Published: 2022-04-02

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-04-02
- Finding
  - Preventing and controlling infection
  - Published: 2022-04-02
- Finding
  - Using medicines safely
  - Published: 2022-04-02
- Finding
  - Staffing and recruitment
  - Published: 2022-04-02
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-04-02
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-04-02

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-04-02
- Finding
  - Continuous learning and improving care
  - Published: 2022-04-02
- Finding
  - Engaging and involving people, public and staff
  - Published: 2022-04-02
- Finding
  - Managers and staff clear about roles, quality performance, risks and regulatory requirements
  - Published: 2022-04-02
- Finding
  - Duty of candour and openness when things go wrong
  - Published: 2022-04-02
- Finding
  - Promoting a positive, person-centred, open, inclusive and empowering culture
  - Published: 2022-04-02

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-8687203641

HomeCare Compass is an independent guide and is not affiliated with the CQC.