# Caremark Liverpool

*Operated by NS CML Ltd.*

Caremark Liverpool is a CQC-regulated home-care agency in Liverpool.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Not Rated |
| Safe | Not Rated |
| Effective | Not Rated |
| Caring | Not Rated |
| Responsive | Not Rated |
| Well-led | Not Rated |

## Practical info

- Postcode: L7 9PF
- Registered manager: Crease, Sarah
- Local authority: Liverpool
- Region: North West
- City: Liverpool
- Last CQC check: 02/Aug/2024 - 00:00

## Inspection findings

### caring

- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-03-01
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-03-01

### effective

- Finding
  - Staff working with other agencies; supporting people to access healthcare services
  - Published: 2022-03-01
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-03-01
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-03-01
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-03-01
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-03-01

### Other

- Finding
  - Evidence: Audits and quality checks in place with documented action plans (e.g. references in staff records improved)
  - Published: 2022-03-01
- Finding
  - Evidence: Registered manager reported all notifiable incidents to CQC with remedial action taken
  - Published: 2022-03-01
- Finding
  - Evidence: Staff trained in end of life care and preferences discussed in care plans
  - Published: 2022-03-01
- Finding
  - Evidence: Complaints recorded, investigated and responded to with learning implemented
  - Published: 2022-03-01
- Finding
  - Evidence: Positive feedback from people: 'I feel very safe', 'Very warm and caring', 'They are like friends'
  - Published: 2022-03-01
- Finding
  - Evidence: Person-centred care plans reflecting choices, dignity, independence and diverse needs
  - Published: 2022-03-01
- Finding
  - Evidence: Capacity assessments completed in line with MCA principles
  - Published: 2022-03-01
- Finding
  - Evidence: Staff well trained, supervised, appraised and monitored via training matrix
  - Published: 2022-03-01

### responsive

- Finding
  - Planning personalised care to ensure people have choice and control
  - Published: 2022-03-01
- Finding
  - End of life care and support
  - Published: 2022-03-01
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-03-01
- Finding
  - Supporting people to develop and maintain relationships to avoid social isolation
  - Published: 2022-03-01
- Finding
  - Meeting people's communication needs
  - Published: 2022-03-01

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2022-03-01
- Finding
  - Using medicines safely
  - Published: 2022-03-01
- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong
  - Published: 2022-03-01
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-03-01
- Finding
  - Staffing and recruitment
  - Published: 2022-03-01

### well_led

- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2022-03-01
- Finding
  - Engaging and involving people using the service, the public and staff; working in partnership with others
  - Published: 2022-03-01
- Finding
  - Continuous learning and improving care
  - Published: 2022-03-01
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-03-01
- Finding
  - Managers and staff being clear about their roles and understanding quality performance, risks and regulatory requirements
  - Published: 2022-03-01

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-8665745480

HomeCare Compass is an independent guide and is not affiliated with the CQC.