# Sunlight Care Services

*Operated by Sunlight Care Services Ltd.*

Sunlight Care Services is a CQC-regulated home-care agency in Wirral.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 07/10/2021

## Practical info

- Postcode: CH63 8PP
- Registered manager: Wharton, Pamela
- Local authority: Wirral
- Region: North West
- City: Wirral
- Last CQC check: 07/Oct/2021 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-02-24
- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-02-24
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-02-24

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-02-24
- Finding
  - Staff working with other agencies; supporting people to access healthcare services
  - Published: 2022-02-24
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-02-24
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-02-24
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-02-24

### Other

- Finding
  - Evidence: Community engagement including voluntary shopping, medication collection and companionship calls during COVID-19
  - Published: 2022-02-24
- Finding
  - Evidence: Innovative communication support including flash cards and pictures for a person living with dementia
  - Published: 2022-02-24
- Finding
  - Evidence: Strong infection control with ample PPE and updated COVID-19 risk assessments
  - Published: 2022-02-24
- Finding
  - Evidence: Robust governance framework with effective audits driven by hands-on directors
  - Published: 2022-02-24
- Finding
  - Evidence: Person-centred care plans involving people and families, continually reviewed and updated
  - Published: 2022-02-24
- Finding
  - Evidence: Safe medicines management with comprehensive records and trained staff
  - Published: 2022-02-24
- Finding
  - Evidence: Reliable, punctual care with staff accommodating last-minute timing changes
  - Published: 2022-02-24

### responsive

- Finding
  - End of life care and support
  - Published: 2022-02-24
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-02-24
- Finding
  - Supporting people to develop and maintain relationships to avoid social isolation
  - Published: 2022-02-24
- Finding
  - Meeting people's communication needs
  - Published: 2022-02-24
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-02-24

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-02-24
- Finding
  - Preventing and controlling infection
  - Published: 2022-02-24
- Finding
  - Using medicines safely
  - Published: 2022-02-24
- Finding
  - Staffing and recruitment
  - Published: 2022-02-24
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-02-24
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-02-24

### well_led

- Finding
  - Duty of candour
  - Published: 2022-02-24
- Finding
  - Engaging and involving people using the service, the public and staff; working in partnership with others
  - Published: 2022-02-24
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-02-24
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-02-24

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-8665694745

HomeCare Compass is an independent guide and is not affiliated with the CQC.