# Agincare Worcester

*Operated by Agincare UK Limited.*

Agincare Worcester is a CQC-regulated home-care agency in Stourport-on-severn.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 26/04/2022

## Practical info

- Postcode: DY13 9BZ
- Registered manager: Williams, Michelle
- Local authority: Worcestershire
- Region: West Midlands
- City: Stourport-on-severn
- Last CQC check: 26/Apr/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Is the service caring?
  - Published: 2022-04-26

### effective

- Finding
  - Is the service effective?
  - Published: 2022-04-26

### Other

- Finding
  - Evidence: Effective quality assurance systems including audits and monthly telephone surveys
  - Published: 2022-04-26
- Finding
  - Evidence: Approachable and supportive registered manager with high staff morale
  - Published: 2022-04-26
- Finding
  - Evidence: People treated with dignity, respect and supported to maintain independence
  - Published: 2022-04-26
- Finding
  - Evidence: Effective infection prevention and control with adequate PPE and spot checks
  - Published: 2022-04-26
- Finding
  - Evidence: Comprehensive staff induction including Care Certificate, mandatory training and shadowing
  - Published: 2022-04-26
- Finding
  - Evidence: Robust recruitment processes including DBS checks
  - Published: 2022-04-26
- Finding
  - Evidence: Safe medicines management with trained staff, competency checks and regular audits
  - Published: 2022-04-26
- Finding
  - Evidence: Strong person-centred culture embedded within the service with staff knowing people well
  - Published: 2022-04-26

### responsive

- Finding
  - Is the service responsive?
  - Published: 2022-04-26

### safe

- Finding
  - Is the service safe?
  - Published: 2022-04-26

### well_led

- Finding
  - Is the service well-led?
  - Published: 2022-04-26

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-8664685889

HomeCare Compass is an independent guide and is not affiliated with the CQC.