# Solutions Embassy Limited

Solutions Embassy Limited is a CQC-regulated home-care agency in Erith.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 22/07/2022

## Practical info

- Postcode: DA18 4AL
- Registered manager: Balogun, Foluke
- Local authority: Bexley
- Region: London
- City: Erith
- Last CQC check: 22/Jul/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-07-22
- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-07-22
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-07-22

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-07-22
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-07-22
- Finding
  - Supporting people to live healthier lives, access healthcare services and support
  - Published: 2022-07-22
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-07-22
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-07-22

### Other

- Finding
  - Evidence: Engagement through surveys, staff meetings, supervisions and reviews
  - Published: 2022-07-22
- Finding
  - Evidence: Effective partnership working with GPs and health and social care professionals
  - Published: 2022-07-22
- Finding
  - Evidence: Strong governance with audits across recruitment, training, care plans, safeguarding, medicines and incidents
  - Published: 2022-07-22
- Finding
  - Evidence: Robust complaints systems and relatives aware of how to complain
  - Published: 2022-07-22
- Finding
  - Evidence: Compliance with Accessible Information Standard; care plans in easy read, pictorial and large print formats
  - Published: 2022-07-22
- Finding
  - Evidence: Staff worked within MCA principles and supported people to make their own choices
  - Published: 2022-07-22
- Finding
  - Evidence: Person-centred care plans covering physical, emotional, mental health, social, cultural and religious needs
  - Published: 2022-07-22
- Finding
  - Evidence: Good infection prevention and control with PPE available and COVID-19 training completed
  - Published: 2022-07-22

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-07-22
- Finding
  - Supporting people to develop and maintain relationships to avoid social isolation
  - Published: 2022-07-22
- Finding
  - Meeting people's communication needs
  - Published: 2022-07-22
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences; end of life care and support
  - Published: 2022-07-22

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2022-07-22
- Finding
  - Using medicines safely
  - Published: 2022-07-22
- Finding
  - Staffing and recruitment
  - Published: 2022-07-22
- Finding
  - Learning lessons when things go wrong
  - Published: 2022-07-22
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-07-22
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-07-22

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-07-22
- Finding
  - Managers and staff being clear about their roles, understanding quality, risks and regulatory requirements; continuous learning
  - Published: 2022-07-22
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-07-22
- Finding
  - Planning and promoting person-centred, high-quality care and support with openness; duty of candour
  - Published: 2022-07-22

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-8664685172

HomeCare Compass is an independent guide and is not affiliated with the CQC.