# My Homecare Wakefield

*Operated by Comforting Care Limited.*

My Homecare Wakefield is a CQC-regulated home-care agency in Wakefield.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 26/10/2022

## Practical info

- Postcode: WF1 1LR
- Registered manager: Ashraf, Cidra
- Local authority: Wakefield
- Region: Yorkshire & Humberside
- City: Wakefield
- Last CQC check: 26/Oct/2022 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Relatives and people were highly complimentary, with one describing the service as 'faultless'.
  - Published: 2024-04-11
- Finding
  - Evidence: Registered manager understood MCA, duty of candour and regulatory responsibilities.
  - Published: 2024-04-11
- Finding
  - Evidence: Positive staff culture with accessible management, regular supervision, and ongoing training linked to the Care Certificate.
  - Published: 2024-04-11
- Finding
  - Evidence: Strong multi-agency working with GPs, social workers, district nurses and emergency services.
  - Published: 2024-04-11
- Finding
  - Evidence: Care plans were person-centred, capturing personal histories, preferences, communication needs and cultural/religious beliefs.
  - Published: 2024-04-11
- Finding
  - Evidence: Staff treated people with dignity, kindness and respect, promoting independence and personalised care.
  - Published: 2024-04-11
- Finding
  - Evidence: Medicines management was robust with spot checks, MAR audits, and comprehensive staff training.
  - Published: 2024-04-11
- Finding
  - Evidence: No missed calls confirmed by records; call monitoring system provided management oversight of visit times and durations.
  - Published: 2024-04-11
- Finding
  - Evidence: Safe recruitment processes in place with appropriate pre-employment checks completed for all new staff.
  - Published: 2024-04-11
- Finding
  - Evidence: People felt safe and staff demonstrated strong knowledge of safeguarding responsibilities with no safeguarding concerns since registration.
  - Published: 2024-04-11

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-8659573198

HomeCare Compass is an independent guide and is not affiliated with the CQC.