# Sumners Farm Close

*Operated by Agincare UK Limited.*

Sumners Farm Close is a CQC-regulated home-care agency in Harlow.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Requires improvement |
| Caring | Requires improvement |
| Responsive | Requires improvement |
| Well-led | Requires improvement |

Rating published: 07/10/2022

## Practical info

- Postcode: CM19 5SL
- Registered manager: James, Lesley
- Local authority: Essex
- Region: East
- City: Harlow
- Last CQC check: 07/Oct/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-10-07
- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-10-07
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-10-07

### effective

- Finding
  - Staff working with other agencies; supporting people to access healthcare
  - Published: 2022-10-07
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-10-07
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-10-07
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-10-07
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-10-07

### Other

- Finding
  - Evidence: Provider responded promptly to inspection feedback with additional information and action plans
  - Published: 2022-10-07
- Finding
  - Evidence: People's cultural and religious needs were considered in initial assessments
  - Published: 2022-10-07
- Finding
  - Evidence: Registered manager was generally approachable and easy to contact for relatives
  - Published: 2022-10-07
- Finding
  - Evidence: Provider worked in partnership with local authority, housing association and healthcare services
  - Published: 2022-10-07
- Finding
  - Evidence: Staff respected privacy, knocking on doors and checking consent before providing personal care
  - Published: 2022-10-07
- Finding
  - Evidence: Staff were prompt to respond to emergencies and seek medical support
  - Published: 2022-10-07
- Finding
  - Evidence: Registered manager completed regular medicines audits and competency assessments for staff
  - Published: 2022-10-07
- Finding
  - Evidence: People had personalised care plans and risk assessments detailing mobility, health conditions and medicines support
  - Published: 2022-10-07
- **staff_competency** _(minor)_
  - Evidence: The less experienced carers would benefit from gaining dementia skills.
  - Published: 2022-10-07

### responsive

- Finding
  - End of life care and support
  - Published: 2022-10-07
- Finding
  - Meeting people's communication needs
  - Published: 2022-10-07
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-10-07
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-10-07

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-10-07
- Finding
  - Using medicines safely
  - Published: 2022-10-07
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-10-07
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-10-07
- Finding
  - Preventing and controlling infection
  - Published: 2022-10-07
- Finding
  - Staffing and recruitment
  - Published: 2022-10-07

### well_led

- Finding
  - Continuous learning and improving care; Working in partnership with others
  - Published: 2022-10-07
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-10-07
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-10-07

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-8640067912

HomeCare Compass is an independent guide and is not affiliated with the CQC.