# Right at Home Ipswich, Woodbridge and Felixstowe

*Operated by Amica Homecare Limited.*

Right at Home Ipswich, Woodbridge and Felixstowe is a CQC-regulated home-care agency in Ipswich.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Outstanding |
| Safe | Good |
| Effective | Good |
| Caring | Outstanding |
| Responsive | Good |
| Well-led | Outstanding |

Rating published: 19/05/2022

## Practical info

- Postcode: IP1 5LU
- Registered manager: Denny, Catherine
- Local authority: Suffolk
- Region: East
- City: Ipswich
- Last CQC check: 19/May/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-05-19
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-05-19
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-05-19

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-05-19
- Finding
  - Staff working with other agencies; Supporting people to live healthier lives, access healthcare services and support
  - Published: 2022-05-19
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-05-19
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-05-19
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-05-19

### Other

- Finding
  - Evidence: Plans to launch a dementia support group to engage the wider community
  - Published: 2022-05-19
- Finding
  - Evidence: Safe recruitment practices including DBS and reference checks
  - Published: 2022-05-19
- Finding
  - Evidence: Safe medicines management with competency checks and electronic records
  - Published: 2022-05-19
- Finding
  - Evidence: Effective governance systems with regular quality audits and frequent reviews with people
  - Published: 2022-05-19
- Finding
  - Evidence: Robust induction based on the Care Certificate and ongoing training praised by all staff
  - Published: 2022-05-19
- Finding
  - Evidence: Consistent team of well-trained, competent staff with excellent continuity of care
  - Published: 2022-05-19
- Finding
  - Evidence: Highly passionate provider and management team with hands-on leadership and 'open-door' policy
  - Published: 2022-05-19
- Finding
  - Evidence: Strong person-centred culture with people only ever receiving care from staff they had been personally introduced to
  - Published: 2022-05-19
- Finding
  - Evidence: Exceptionally caring staff who go the 'extra mile', including visiting a person during the festive period in their own time to prevent loneliness
  - Published: 2022-05-19

### responsive

- Finding
  - End of life care and support
  - Published: 2022-05-19
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-05-19
- Finding
  - Meeting people's communication needs
  - Published: 2022-05-19
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-05-19

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2022-05-19
- Finding
  - Using medicines safely
  - Published: 2022-05-19
- Finding
  - Staffing and recruitment
  - Published: 2022-05-19
- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong
  - Published: 2022-05-19
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-05-19

### well_led

- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-05-19
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering; Engaging and involving people, public and staff; Duty of candour
  - Published: 2022-05-19

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-8622733735

HomeCare Compass is an independent guide and is not affiliated with the CQC.