# The Winning Box

*Operated by Ohio Home Care Ltd.*

The Winning Box is a CQC-regulated home-care agency in Hayes.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 21/09/2022

## Practical info

- Postcode: UB3 4DX
- Registered manager: Dalal, Nishant
- Local authority: Hillingdon
- Region: London
- City: Hayes
- Last CQC check: 21/Sep/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-09-21
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-09-21
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-09-21

### effective

- Finding
  - Staff working with other agencies; supporting people to access healthcare
  - Published: 2022-09-21
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-09-21
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-09-21
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-09-21
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-09-21

### Other

- Finding
  - Evidence: Improvements in MCA compliance and end-of-life planning following recommendations.
  - Published: 2022-09-21
- Finding
  - Evidence: Effective complaints handling with timely investigation and resolution.
  - Published: 2022-09-21
- Finding
  - Evidence: Kind and caring staff who respect dignity, privacy and independence; positive feedback from people and relatives.
  - Published: 2022-09-21
- Finding
  - Evidence: Robust governance: consultant-led mock inspections, monthly reviews, audits and electronic real-time monitoring.
  - Published: 2022-09-21
- Finding
  - Evidence: Safe recruitment, induction, training (including Care Certificate), supervision and appraisal in place.
  - Published: 2022-09-21
- Finding
  - Evidence: Person-centred care plans and risk assessments developed from comprehensive pre-admission assessments.
  - Published: 2022-09-21
- Finding
  - Evidence: Improvements made in medicines management; people received medicines safely and as prescribed with regular audits and competency checks.
  - Published: 2022-09-21

### responsive

- Finding
  - Supporting people to develop and maintain relationships and follow interests
  - Published: 2022-09-21
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-09-21
- Finding
  - Meeting people's communication needs
  - Published: 2022-09-21
- Finding
  - End of life care and support
  - Published: 2022-09-21
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-09-21

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-09-21
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-09-21
- Finding
  - Staffing and recruitment
  - Published: 2022-09-21
- Finding
  - Preventing and controlling infection; Assessing risk, safety monitoring and management
  - Published: 2022-09-21
- Finding
  - Using medicines safely
  - Published: 2022-09-21

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-09-21
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-09-21
- Finding
  - Duty of candour
  - Published: 2022-09-21
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-09-21
- Finding
  - Managers and staff being clear about their roles; continuous learning and improving care
  - Published: 2022-09-21

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-8611648511

HomeCare Compass is an independent guide and is not affiliated with the CQC.