# Concept Care Solutions

*Operated by Concept Care Solutions Limited.*

Concept Care Solutions is a CQC-regulated home-care agency in Southend-on-sea.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 16/10/2025

## Practical info

- Postcode: SS1 1BH
- Registered manager: Fongho, Edith
- Local authority: Southend-on-Sea
- Region: East
- City: Southend-on-sea
- Last CQC check: 16/Oct/2025 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-12-07
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-12-07
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-12-07

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-12-07
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2022-12-07
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-12-07
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-12-07
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-12-07

### Other

- Finding
  - Evidence: Positive culture reported by staff following improvements to the senior team.
  - Published: 2022-12-07
- Finding
  - Evidence: People and relatives given electronic access to care plans and daily notes via the service's app.
  - Published: 2022-12-07
- Finding
  - Evidence: Staff received induction including Care Certificate, shadowing, supervisions, spot checks and competency assessments.
  - Published: 2022-12-07
- Finding
  - Evidence: Strong multi-agency working with district nurses, OTs, physiotherapists, GPs and ICBs.
  - Published: 2022-12-07
- Finding
  - Evidence: Effective infection control practices with PPE consistently used and replenished by the office.
  - Published: 2022-12-07
- Finding
  - Evidence: Person-centred care plans developed with involvement of people and relatives, regularly reviewed and updated.
  - Published: 2022-12-07
- Finding
  - Evidence: Medicines administered safely with regular MAR audits and competency assessments before administration.
  - Published: 2022-12-07
- Finding
  - Evidence: Staff were safely recruited with DBS checks and references, and sufficient staffing levels ensured no missed calls.
  - Published: 2022-12-07

### responsive

- Finding
  - End of life care and support
  - Published: 2022-12-07
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-12-07
- Finding
  - Meeting people's communication needs
  - Published: 2022-12-07
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-12-07

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-12-07
- Finding
  - Preventing and controlling infection
  - Published: 2022-12-07
- Finding
  - Using medicines safely
  - Published: 2022-12-07
- Finding
  - Staffing and recruitment
  - Published: 2022-12-07
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-12-07
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-12-07

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-12-07
- Finding
  - Engaging and involving people using the service, the public and staff, fully considering their equality characteristics
  - Published: 2022-12-07
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-12-07
- Finding
  - How the provider understands and acts on the duty of candour; Managers and staff being clear about their roles; Continuous learning and improving care
  - Published: 2022-12-07

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-8609761939

HomeCare Compass is an independent guide and is not affiliated with the CQC.