# First Choice Home Care (Norwich)

*Operated by First Choice Home Care Ltd.*

First Choice Home Care (Norwich) is a CQC-regulated home-care agency in Norwich.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Requires improvement |
| Caring | Requires improvement |
| Responsive | Requires improvement |
| Well-led | Inadequate |

Rating published: 24/06/2025

## Practical info

- Postcode: NR1 1DL
- Local authority: Norfolk
- Region: East
- City: Norwich
- Last CQC check: 24/Jun/2025 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-01-27
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-01-27
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-01-27

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-01-27
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2022-01-27
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-01-27
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-01-27
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-01-27

### Other

- Finding
  - Evidence: People's needs fully assessed before service commenced and incorporated into flexible care plans
  - Published: 2022-01-27
- Finding
  - Evidence: Thorough induction and training, including MCA training, with competency tested before unsupervised work
  - Published: 2022-01-27
- Finding
  - Evidence: Effective partnership working with social workers, mental health specialists and other professionals
  - Published: 2022-01-27
- Finding
  - Evidence: Staff spoke about people with kindness and compassion and respected privacy and dignity
  - Published: 2022-01-27
- Finding
  - Evidence: Safe recruitment process with appropriate criminal record checks and references
  - Published: 2022-01-27
- Finding
  - Evidence: Robust infection prevention and control practices with adequate PPE supply
  - Published: 2022-01-27
- Finding
  - Evidence: Staff received training in medicines administration with regular competency assessments and monthly MAR audits
  - Published: 2022-01-27
- **incident_learning** _(minor)_
  - Evidence: It was not clear how the classification of an event was determined.
  - Published: 2022-01-27

### responsive

- Finding
  - End of life care and support
  - Published: 2022-01-27
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-01-27
- Finding
  - Meeting people's communication needs
  - Published: 2022-01-27
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-01-27

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-01-27
- Finding
  - Preventing and controlling infection
  - Published: 2022-01-27
- Finding
  - Using medicines safely
  - Published: 2022-01-27
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-01-27
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-01-27
- Finding
  - Staffing and recruitment
  - Published: 2022-01-27

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-01-27
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-01-27
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-01-27
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-01-27

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-8606627372

HomeCare Compass is an independent guide and is not affiliated with the CQC.