# Flow Healthcare Winchester

*Operated by Flow Healthcare. Ltd.*

Flow Healthcare Winchester is a CQC-regulated home-care agency in Havant.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 24/06/2021

## Practical info

- Postcode: PO9 5JL
- Registered manager: Idahosa, Omozemwongie
- Local authority: Hampshire
- Region: South East
- City: Havant
- Last CQC check: 24/Jun/2021 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-04-04
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-04-04
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-04-04

### effective

- Finding
  - Supporting people to live healthier lives, access healthcare services and support
  - Published: 2023-04-04
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-04-04
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-04-04
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-04-04
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-04-04

### Other

- Finding
  - Evidence: Provider worked effectively in partnership with district nurses, safeguarding teams, and social workers.
  - Published: 2023-04-04
- Finding
  - Evidence: Quality assurance system including unannounced spot checks, telephone monitoring, and multiple audit types.
  - Published: 2023-04-04
- Finding
  - Evidence: Transparent incident and accident investigation processes with follow-up improvement actions.
  - Published: 2023-04-04
- Finding
  - Evidence: Approachable registered manager with an action plan driving continuous improvement.
  - Published: 2023-04-04
- Finding
  - Evidence: Person-centred care plans capturing cultural, religious preferences, and individual communication needs.
  - Published: 2023-04-04
- Finding
  - Evidence: Care workers received comprehensive training including the Care Certificate, medicines administration competency assessments, and regular refresher training.
  - Published: 2023-04-04
- Finding
  - Evidence: Strong infection prevention and control measures including regular PPE supply, COVID-19 testing, and up-to-date training.
  - Published: 2023-04-04
- Finding
  - Evidence: Electronic medicines administration records (MAR) used effectively with timely completion and regular medicines audits.
  - Published: 2023-04-04
- Finding
  - Evidence: Robust recruitment procedures in place including DBS checks, identity verification, and rigorous interviewing.
  - Published: 2023-04-04

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-04-04
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-04-04

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-04-04
- Finding
  - Preventing and controlling infection
  - Published: 2023-04-04
- Finding
  - Using medicines safely
  - Published: 2023-04-04
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-04-04
- Finding
  - Staffing and recruitment
  - Published: 2023-04-04
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-04-04

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-04-04
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2023-04-04
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-04-04
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-04-04
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-04-04

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-8605923152

HomeCare Compass is an independent guide and is not affiliated with the CQC.