# Supremacy Care Services Limited (Surrey)

*Operated by Supremacy Care Services Limited.*

Supremacy Care Services Limited (Surrey) is a CQC-regulated home-care agency in Walton-on-thames.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 20/07/2022

## Practical info

- Postcode: KT12 3PD
- Registered manager: Chikumbindi, Winfreda
- Local authority: Surrey
- Region: South East
- City: Walton-on-thames
- Last CQC check: 20/Jul/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and be involved in making decisions about their care; Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-07-20
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-07-20

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-07-20
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care; Supporting people to live healthier lives
  - Published: 2022-07-20
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-07-20
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-07-20
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-07-20

### Other

- Finding
  - Evidence: Communication needs were addressed in care plans and staff ensured consistency to build effective relationships with people.
  - Published: 2022-07-20
- Finding
  - Evidence: Infection control practice was good, with adequate PPE provided and practice checked by managers.
  - Published: 2022-07-20
- Finding
  - Evidence: Staff supported people to maintain maximum independence and made choices in line with the Mental Capacity Act 2005.
  - Published: 2022-07-20
- Finding
  - Evidence: People knew how to raise complaints and felt confident issues would be resolved; the provider demonstrated learning from feedback.
  - Published: 2022-07-20
- Finding
  - Evidence: The management team maintained direct oversight of care delivery, including spot checks, monitoring attendance and responding proactively to changes in people's needs.
  - Published: 2022-07-20
- Finding
  - Evidence: Management created an open, transparent and person-centred culture; staff felt supported and able to speak up.
  - Published: 2022-07-20
- Finding
  - Evidence: Care plans were personalised, including life stories, interests, cultural and religious needs, and clear risk guidance for staff.
  - Published: 2022-07-20
- Finding
  - Evidence: Medicines management was safe, with individual MAR records, staff training and competency checks, and registered manager oversight.
  - Published: 2022-07-20
- Finding
  - Evidence: Staff were recruited safely with robust DBS and reference checks, and received thorough induction, training and competency checks before supporting people.
  - Published: 2022-07-20
- Finding
  - Evidence: People felt safe with staff and reported staff were competent, caring and respectful of their preferences and home environment.
  - Published: 2022-07-20

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-07-20
- Finding
  - Supporting people to develop and maintain relationships to avoid social isolation
  - Published: 2022-07-20
- Finding
  - Meeting people's communication needs
  - Published: 2022-07-20
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-07-20

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-07-20
- Finding
  - Preventing and controlling infection
  - Published: 2022-07-20
- Finding
  - Using medicines safely
  - Published: 2022-07-20
- Finding
  - Staffing and recruitment
  - Published: 2022-07-20
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-07-20
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-07-20

### well_led

- Finding
  - Engaging and involving people using the service, the public and staff; Continuous learning and improving care
  - Published: 2022-07-20
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements; Working in partnership with others
  - Published: 2022-07-20
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-07-20

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-8604995903

HomeCare Compass is an independent guide and is not affiliated with the CQC.