# Top-Notch Healthcare Services Limited

Top-Notch Healthcare Services Limited is a CQC-regulated home-care agency in Dagenham.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 16/02/2023

## Practical info

- Postcode: RM10 7FN
- Registered manager: Wagura, Joseph
- Local authority: Barking and Dagenham
- Region: London
- City: Dagenham
- Last CQC check: 16/Feb/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Effective governance including audits of medicines, staff files, care plans and spot checks
  - Published: 2023-02-16
- Finding
  - Evidence: Registered manager promoted open, honest culture; staff felt respected, supported and valued
  - Published: 2023-02-16
- Finding
  - Evidence: Staff supported people to observe faith, cultural needs and community activities
  - Published: 2023-02-16
- Finding
  - Evidence: Multi-disciplinary working with dietitian and district nurse involvement
  - Published: 2023-02-16
- Finding
  - Evidence: Staff received relevant training including MCA, safeguarding, nutrition and specialist complex needs
  - Published: 2023-02-16
- Finding
  - Evidence: Medicines managed safely with monthly audits, competency checks and clear error guidance
  - Published: 2023-02-16
- Finding
  - Evidence: Safe recruitment practices including DBS checks and two employer references
  - Published: 2023-02-16
- Finding
  - Evidence: Detailed individual risk assessments covering health conditions, medicines and environment
  - Published: 2023-02-16
- Finding
  - Evidence: Effective safeguarding systems with staff trained to recognise and report abuse
  - Published: 2023-02-16
- **person_centred_care** _(minor)_
  - Evidence: People's care plans were not always personalised. Care plans did not have people's likes and preferences recorded.
  - Published: 2023-02-16

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-8600541701

HomeCare Compass is an independent guide and is not affiliated with the CQC.