# Westwood Homecare (NorthWest) Limited Stockport

*Operated by Westwood Homecare (North West) Limited.*

Westwood Homecare (NorthWest) Limited Stockport is a CQC-regulated home-care agency in Cheadle.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Requires improvement |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 19/05/2023

## Practical info

- Postcode: SK8 3QD
- Registered manager: Cawley, Amy
- Local authority: Stockport
- Region: North West
- City: Cheadle
- Last CQC check: 19/May/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-05-19
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-05-19
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-05-19

### effective

- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2023-05-19
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-05-19
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-05-19
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-05-19
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-05-19

### Other

- Finding
  - Evidence: People and relatives described staff as kind, caring and respectful.
  - Published: 2023-05-19
- Finding
  - Evidence: The service had good partnership working with local authorities, healthcare professionals and charities.
  - Published: 2023-05-19
- Finding
  - Evidence: Complaints handling had improved and was no longer in breach of regulation 16.
  - Published: 2023-05-19
- Finding
  - Evidence: Care plans were person-centred and developed with involvement of people and their loved ones.
  - Published: 2023-05-19
- Finding
  - Evidence: Accidents, incidents and complaints were recorded and reviewed with lessons learned shared with staff.
  - Published: 2023-05-19
- Finding
  - Evidence: Infection prevention and control practices were effective, with ample PPE stocks.
  - Published: 2023-05-19
- Finding
  - Evidence: Safe recruitment practices had been improved since the last inspection.
  - Published: 2023-05-19
- Finding
  - Evidence: Staff had a good understanding of safeguarding and how to report concerns; safeguarding training was up to date.
  - Published: 2023-05-19

### responsive

- Finding
  - End of life care and support
  - Published: 2023-05-19
- Finding
  - Meeting people's communication needs
  - Published: 2023-05-19
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-05-19
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-05-19

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-05-19
- Finding
  - Preventing and controlling infection
  - Published: 2023-05-19
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-05-19
- Finding
  - Staffing and recruitment
  - Published: 2023-05-19
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-05-19
- Finding
  - Using medicines safely
  - Published: 2023-05-19

### well_led

- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2023-05-19
- Finding
  - Working in partnership with others
  - Published: 2023-05-19
- Finding
  - How the provider understands and acts on the duty of candour; continuous learning and improving care
  - Published: 2023-05-19
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-05-19

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-8593098635

HomeCare Compass is an independent guide and is not affiliated with the CQC.