# Your Life (Cheltenham)

*Operated by Yourlife Management Services Limited.*

Your Life (Cheltenham) is a CQC-regulated home-care agency in Cheltenham.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 18/02/2020

## Practical info

- Postcode: GL50 3ER
- Registered manager: Quiney, Sarah
- Local authority: Gloucestershire
- Region: South West
- City: Cheltenham
- Last CQC check: 18/Feb/2020 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2020-02-18
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2020-02-18

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2020-02-18
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2020-02-18
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2020-02-18
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2020-02-18
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2020-02-18

### Other

- Finding
  - Evidence: Monthly audits of medicine administration records carried out
  - Published: 2021-10-30
- Finding
  - Evidence: Risk assessments completed and measures implemented, e.g. rugs removed to prevent falls
  - Published: 2021-10-30
- Finding
  - Evidence: Staff supervision, induction and ongoing training provided; linked to the Care Certificate framework
  - Published: 2021-10-30
- Finding
  - Evidence: Person-centred care delivery: 'My care is fully personalised to my needs and preferences'
  - Published: 2021-10-30
- Finding
  - Evidence: People received care for their full expected visit time and were notified when staff were running late
  - Published: 2021-10-30
- Finding
  - Evidence: Staff had relevant qualifications; all care staff held NVQ-level national qualifications in care
  - Published: 2021-10-30
- Finding
  - Evidence: Robust recruitment processes including DBS checks, references and employment history verification
  - Published: 2021-10-30
- Finding
  - Evidence: People felt safe and trusted staff: 'I completely trust the girls' and 'I feel absolutely safe and secure here'
  - Published: 2021-10-30
- **record_keeping** _(minor)_
  - Evidence: Care plans needed some improvement to make them more specific and relevant to the person's needs.
  - Published: 2021-10-30
- **complaints_handling** _(minor)_
  - Evidence: One person said, 'It can take a while for things to be sorted out' and another said 'You can mention something and no-one comes back to you about it'.
  - Published: 2021-10-30
- **care_planning** _(moderate)_
  - Evidence: One person told us the staff put their commode by their bed when they went to bed...None of this was in the person's care plan.
  - Published: 2021-10-30
- **medication_management** _(moderate)_
  - Evidence: One of the ointments was prescribed for a specific area of one leg and if used elsewhere could cause irritation. This level of detail was not in the person's care plan.
  - Published: 2021-10-30
- **staffing_levels** _(moderate)_
  - Evidence: There were 10 occasions when a duty manager was the only member of staff on duty.
  - Published: 2021-10-30

### responsive

- Finding
  - End of life care and support
  - Published: 2020-02-18
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2020-02-18
- Finding
  - Meeting people's communication needs
  - Published: 2020-02-18
- Finding
  - Planning personalised care to ensure people have choice and control
  - Published: 2020-02-18

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2020-02-18

### well_led

- Finding
  - Working in partnership with others
  - Published: 2020-02-18
- Finding
  - Continuous learning and improving care
  - Published: 2020-02-18
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2020-02-18
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2020-02-18
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2020-02-18

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-858874500

HomeCare Compass is an independent guide and is not affiliated with the CQC.