# Seco Support (North East)

*Operated by Seco Support Limited.*

Seco Support (North East) is a CQC-regulated home-care agency in Newcastle Upon Tyne.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 26/07/2022

## Practical info

- Postcode: NE16 3ES
- Registered manager: Carroll, Nicola
- Local authority: Gateshead
- Region: North East
- City: Newcastle Upon Tyne
- Last CQC check: 26/Jul/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-07-26
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity; Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-07-26

### effective

- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-07-26
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-07-26
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-07-26
- Finding
  - Supporting people to live healthier lives, access healthcare services and support
  - Published: 2022-07-26
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-07-26

### Other

- Finding
  - Evidence: Provider engagement with national best practice (BILD, Restraint Reduction Network)
  - Published: 2022-07-26
- Finding
  - Evidence: Good communication with families including daily text/photo updates
  - Published: 2022-07-26
- Finding
  - Evidence: Open, approachable management with a positive, person-centred culture
  - Published: 2022-07-26
- Finding
  - Evidence: Safe medicines management with regular competency assessments and audits
  - Published: 2022-07-26
- Finding
  - Evidence: Strong multi-agency working with external health and social care professionals
  - Published: 2022-07-26
- Finding
  - Evidence: Detailed, person-centred support plans and risk assessments regularly reviewed
  - Published: 2022-07-26
- Finding
  - Evidence: Use of Positive Behaviour Support (PBS) and adherence to Right Support, Right Care, Right Culture principles
  - Published: 2022-07-26
- Finding
  - Evidence: Consistent, fully recruited staff team with minimal reliance on agency staff, providing continuity of care
  - Published: 2022-07-26
- **staff_training** _(minor)_
  - Evidence: Some staff felt they would benefit from further bespoke training to help support the person in the least restrictive way.
  - Published: 2022-07-26
- **governance** _(minor)_
  - Evidence: Some audits could be improved further with the inclusion of more details around what good practice looked like, particularly the medicines auditing.
  - Published: 2022-07-26
- **record_keeping** _(minor)_
  - Evidence: We found a small number of instances of care notes not being updated in a timely fashion. The registered manager addressed this during the inspection.
  - Published: 2022-07-26

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-07-26
- Finding
  - Meeting people's communication needs
  - Published: 2022-07-26
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-07-26

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2022-07-26
- Finding
  - Using medicines safely
  - Published: 2022-07-26
- Finding
  - Staffing and recruitment
  - Published: 2022-07-26
- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong
  - Published: 2022-07-26
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-07-26

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-07-26
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-07-26
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements; Continuous learning and improving care
  - Published: 2022-07-26

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-8584532482

HomeCare Compass is an independent guide and is not affiliated with the CQC.