# Care4Now

*Operated by Care4Now Ltd.*

Care4Now is a CQC-regulated home-care agency in Solihull.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 27/01/2022

## Practical info

- Postcode: B90 3JQ
- Registered manager: Quinn, Alice
- Local authority: Solihull
- Region: West Midlands
- City: Solihull
- Last CQC check: 27/Jan/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-01-27
- Finding
  - Supporting people to express their views and be involved in decisions about their care
  - Published: 2022-01-27
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-01-27

### effective

- Finding
  - Staff working with other agencies; supporting people to access healthcare
  - Published: 2022-01-27
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-01-27
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-01-27
- Finding
  - Assessing people's needs and choices; ensuring consent in line with law and guidance
  - Published: 2022-01-27

### Other

- Finding
  - Evidence: Service worked with OTs, SLTs, physiotherapists and other health professionals to support people's needs
  - Published: 2022-01-27
- Finding
  - Evidence: Relatives reported high satisfaction; staff described as going 'above and beyond'
  - Published: 2022-01-27
- Finding
  - Evidence: Staff received training covering end of life care, dementia, safeguarding, moving and handling and first aid
  - Published: 2022-01-27
- Finding
  - Evidence: Strong communication between registered manager and staff via email and instant messaging
  - Published: 2022-01-27
- Finding
  - Evidence: Regular quality audits, spot checks and record reviews undertaken by registered manager
  - Published: 2022-01-27
- Finding
  - Evidence: Person-centred care plans were comprehensive, up to date and easy for staff to follow
  - Published: 2022-01-27
- Finding
  - Evidence: People's cultural and equality needs were documented and respected within care plans
  - Published: 2022-01-27
- Finding
  - Evidence: Medicines administered safely with PRN protocols in place and regular checks by registered manager
  - Published: 2022-01-27
- Finding
  - Evidence: Risk assessments covered moving and handling, choking, skin integrity, falls and environment with clear guidance for staff
  - Published: 2022-01-27
- Finding
  - Evidence: Staff were recruited safely with appropriate checks including DBS, references and proof of identity
  - Published: 2022-01-27

### responsive

- Finding
  - End of life care and support
  - Published: 2022-01-27
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-01-27
- Finding
  - Meeting people's communication needs
  - Published: 2022-01-27
- Finding
  - Planning personalised care to ensure people have choice and control
  - Published: 2022-01-27

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-01-27
- Finding
  - Preventing and controlling infection
  - Published: 2022-01-27
- Finding
  - Using medicines safely
  - Published: 2022-01-27
- Finding
  - Staffing and recruitment
  - Published: 2022-01-27
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-01-27
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-01-27

### well_led

- Finding
  - Engaging people, staff and public; working in partnership with others
  - Published: 2022-01-27
- Finding
  - Managers and staff clear about roles; continuous learning and improving care
  - Published: 2022-01-27
- Finding
  - Promoting a positive, person-centred, open and inclusive culture; duty of candour
  - Published: 2022-01-27

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-8583352224

HomeCare Compass is an independent guide and is not affiliated with the CQC.