# Person Centred Services Limited

Person Centred Services Limited is a CQC-regulated home-care agency in Leek.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 15/11/2022

## Practical info

- Postcode: ST13 8TY
- Registered manager: Holden, Gillian
- Local authority: Staffordshire
- Region: West Midlands
- City: Leek
- Last CQC check: 15/Nov/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-11-15
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity; Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-11-15

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-11-15
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care; Supporting people to live healthier lives
  - Published: 2022-11-15
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-11-15
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law; Supporting people to eat and drink enough
  - Published: 2022-11-15

### Other

- Finding
  - Evidence: End of life care was provided only by suitably trained staff.
  - Published: 2022-11-15
- Finding
  - Evidence: People contributed to their own care planning and were regularly consulted through reviews.
  - Published: 2022-11-15
- Finding
  - Evidence: Lessons were learned when things went wrong, with learning shared across all staff.
  - Published: 2022-11-15
- Finding
  - Evidence: Staff worked effectively in partnership with other agencies and health and social care professionals.
  - Published: 2022-11-15
- Finding
  - Evidence: The registered manager demonstrated a person-centred, open and positive culture, described by staff as committed and approachable.
  - Published: 2022-11-15
- Finding
  - Evidence: Complaints and concerns were responded to and dealt with swiftly by the registered manager.
  - Published: 2022-11-15
- Finding
  - Evidence: Staff promoted people's independence and treated them with dignity and respect.
  - Published: 2022-11-15
- Finding
  - Evidence: Medications were administered safely by trained staff with regular competency checks and audits.
  - Published: 2022-11-15
- Finding
  - Evidence: People and relatives consistently reported feeling safe and well-cared for by consistent, familiar staff.
  - Published: 2022-11-15

### responsive

- Finding
  - End of life care and support
  - Published: 2022-11-15
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-11-15
- Finding
  - Meeting people's communication needs
  - Published: 2022-11-15
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-11-15

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-11-15
- Finding
  - Preventing and controlling infection
  - Published: 2022-11-15
- Finding
  - Using medicines safely
  - Published: 2022-11-15
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-11-15
- Finding
  - Staffing and recruitment
  - Published: 2022-11-15
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-11-15

### well_led

- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-11-15
- Finding
  - Working in partnership with others
  - Published: 2022-11-15
- Finding
  - Engaging and involving people using the service, the public and staff; Continuous learning and improving care
  - Published: 2022-11-15
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2022-11-15
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-11-15

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-8583336382

HomeCare Compass is an independent guide and is not affiliated with the CQC.