# Mitender Care-Croydon

*Operated by Mitender Care Limited.*

Mitender Care-Croydon is a CQC-regulated home-care agency in London.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 17/03/2023

## Practical info

- Postcode: E11 1HP
- Registered manager: Babalola, Olusola
- Local authority: Waltham Forest
- Region: London
- City: London
- Last CQC check: 17/Mar/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Governance framework included surveys, audits and incident reviews to drive continuous improvement
  - Published: 2024-03-08
- Finding
  - Evidence: Communication needs assessed individually with staff matched to people sharing the same language
  - Published: 2024-03-08
- Finding
  - Evidence: Registered manager promoted an open, inclusive culture with regular supervision and appraisals
  - Published: 2024-03-08
- Finding
  - Evidence: Effective medicines management with regular audits by registered manager
  - Published: 2024-03-08
- Finding
  - Evidence: Personalised, up-to-date care plans co-produced with people and their relatives
  - Published: 2024-03-08
- Finding
  - Evidence: Staff received regular safeguarding training and understood reporting responsibilities
  - Published: 2024-03-08
- Finding
  - Evidence: Robust recruitment processes including DBS checks, employment references and right to work verification
  - Published: 2024-03-08
- Finding
  - Evidence: People and relatives gave consistently positive feedback about care quality and staff relationships
  - Published: 2024-03-08

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-8583336113

HomeCare Compass is an independent guide and is not affiliated with the CQC.