# Avant-Garde Services Limited

*Operated by Avant-Garde Services Ltd.*

Avant-Garde Services Limited is a CQC-regulated home-care agency in London.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Requires improvement |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 25/05/2022

## Practical info

- Postcode: SE18 6SW
- Registered manager: Orakah, Chikaodili
- Local authority: Greenwich
- Region: London
- City: London
- Last CQC check: 25/May/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-05-25
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-05-25
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-05-25

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-05-25
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-05-25
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-05-25
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-05-25
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2022-05-25

### Other

- Finding
  - Evidence: Positive staff feedback about support from the registered manager
  - Published: 2022-05-25
- Finding
  - Evidence: Registered manager took prompt action to address concerns identified at inspection
  - Published: 2022-05-25
- Finding
  - Evidence: No missed calls; reliable staff who stayed the agreed length of call
  - Published: 2022-05-25
- Finding
  - Evidence: Effective infection control practices and adequate PPE provision
  - Published: 2022-05-25
- Finding
  - Evidence: Staff received regular training, induction and supervision
  - Published: 2022-05-25
- Finding
  - Evidence: Person-centred care that met people's wishes
  - Published: 2022-05-25
- Finding
  - Evidence: Staff treated people with care, dignity and respect
  - Published: 2022-05-25
- Finding
  - Evidence: Consistent small staff team who knew the person well
  - Published: 2022-05-25
- Finding
  - Evidence: Person using the service felt safe and was happy with the support provided
  - Published: 2022-05-25

### responsive

- Finding
  - End of life care and support
  - Published: 2022-05-25
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-05-25
- Finding
  - Meeting people's communication needs
  - Published: 2022-05-25
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-05-25

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2022-05-25
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-05-25
- Finding
  - Staffing and recruitment
  - Published: 2022-05-25
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-05-25
- Finding
  - Using medicines safely
  - Published: 2022-05-25

### well_led

- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-05-25
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-05-25
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-05-25
- Finding
  - Continuous learning and improving care
  - Published: 2022-05-25

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-8582929885

HomeCare Compass is an independent guide and is not affiliated with the CQC.