# Mears Care - St Neots

*Operated by Mears Extra Care Limited.*

Mears Care - St Neots is a CQC-regulated home-care agency in St. Neots.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 11/02/2022

## Practical info

- Postcode: PE19 8JH
- Local authority: Cambridgeshire
- Region: East
- City: St. Neots
- Last CQC check: 11/Feb/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-02-11
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-02-11
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-02-11

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-02-11
- Finding
  - Staff working with other agencies; supporting people to access healthcare services
  - Published: 2022-02-11
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-02-11
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-02-11
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-02-11

### Other

- Finding
  - Evidence: Strong partnership working with health professionals, local authority, safeguarding team and local charities
  - Published: 2022-02-11
- Finding
  - Evidence: Registered manager nominated for internal Amazing Manager Award; provider received Customer Service Excellence accreditation in November 2021
  - Published: 2022-02-11
- Finding
  - Evidence: Accessible Information Standard followed (large print newsletters, easy read surveys)
  - Published: 2022-02-11
- Finding
  - Evidence: Good MCA application with capacity assessments and best interests decision-making
  - Published: 2022-02-11
- Finding
  - Evidence: Personalised care plans with one-page profiles reflecting people's preferences and outcomes
  - Published: 2022-02-11
- Finding
  - Evidence: Robust recruitment processes including references and criminal record checks
  - Published: 2022-02-11

### responsive

- Finding
  - End of life care and support
  - Published: 2022-02-11
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-02-11
- Finding
  - Meeting people's communication needs
  - Published: 2022-02-11
- Finding
  - Supporting people to develop and maintain relationships and follow interests
  - Published: 2022-02-11
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-02-11

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-02-11
- Finding
  - Preventing and controlling infection
  - Published: 2022-02-11
- Finding
  - Using medicines safely
  - Published: 2022-02-11
- Finding
  - Staffing and recruitment
  - Published: 2022-02-11
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-02-11
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-02-11

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-02-11
- Finding
  - Continuous learning and improving care
  - Published: 2022-02-11
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-02-11
- Finding
  - Managers and staff clear about roles, quality performance, risks and regulatory requirements
  - Published: 2022-02-11
- Finding
  - Planning and promoting person-centred, high-quality care and support with openness; duty of candour
  - Published: 2022-02-11

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-8577669335

HomeCare Compass is an independent guide and is not affiliated with the CQC.