# Yourlife (Amersham)

*Operated by Yourlife Management Services Limited.*

Yourlife (Amersham) is a CQC-regulated home-care agency in Amersham.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 27/05/2022

## Practical info

- Postcode: HP7 0HL
- Registered manager: Walker, Suzan
- Local authority: Buckinghamshire
- Region: South East
- City: Amersham
- Last CQC check: 27/May/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Is the service caring?
  - Published: 2022-05-27

### effective

- Finding
  - Is the service effective?
  - Published: 2022-05-27

### Other

- Finding
  - Evidence: Promotion of independence, privacy and dignity; adherence to MCA principles and Accessible Information Standard
  - Published: 2022-05-27
- Finding
  - Evidence: Quality assurance systems including audits, spot checks and care plan reviews driving improvement
  - Published: 2022-05-27
- Finding
  - Evidence: Good multi-agency working with positive feedback from a visiting healthcare professional
  - Published: 2022-05-27
- Finding
  - Evidence: Effective infection prevention and control practices including correct PPE use during COVID
  - Published: 2022-05-27
- Finding
  - Evidence: Strong, approachable registered manager praised by people, relatives and staff
  - Published: 2022-05-27
- Finding
  - Evidence: Staff received induction linked to the Care Certificate, ongoing training and regular supervision/spot checks
  - Published: 2022-05-27
- Finding
  - Evidence: Person-centred care plans regularly reviewed with involvement of people and relatives
  - Published: 2022-05-27
- Finding
  - Evidence: Sufficient staffing levels with punctual visits and no reported missed visits
  - Published: 2022-05-27
- Finding
  - Evidence: Robust recruitment processes including DBS checks to ensure suitable staff
  - Published: 2022-05-27
- Finding
  - Evidence: People and relatives reported feeling safe and spoke highly of staff kindness and professionalism
  - Published: 2022-05-27

### responsive

- Finding
  - Is the service responsive?
  - Published: 2022-05-27

### safe

- Finding
  - Is the service safe?
  - Published: 2022-05-27

### well_led

- Finding
  - Is the service well-led?
  - Published: 2022-05-27

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-8575278386

HomeCare Compass is an independent guide and is not affiliated with the CQC.