# Eden Ivy Care Ltd

*Operated by Eden Ivy Care Limited.*

Eden Ivy Care Ltd is a CQC-regulated home-care agency in Bexley.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 03/11/2023

## Practical info

- Postcode: DA5 1AH
- Registered manager: Tehara, Manjit
- Local authority: Bexley
- Region: London
- City: Bexley
- Last CQC check: 03/Nov/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: The registered manager was actively involved in day-to-day care delivery and staff reported feeling well supported with accessible management.
  - Published: 2023-11-03
- Finding
  - Evidence: The service maintained a weekly staff newsletter covering topics such as covert medicines administration and dementia care.
  - Published: 2023-11-03
- Finding
  - Evidence: People were supported to make their own decisions in line with the Mental Capacity Act, with staff trained and knowledgeable in its principles.
  - Published: 2023-11-03
- Finding
  - Evidence: People's diverse needs were assessed and supported in line with the Equality Act, including age, gender, disability, sexuality and race.
  - Published: 2023-11-03
- Finding
  - Evidence: Staff were recruited safely with full pre-employment checks including DBS, employment history, references and right-to-work verification.
  - Published: 2023-11-03
- Finding
  - Evidence: 82% of care calls were delivered on time or within 15 minutes of planned time, with an electronic call monitoring system in place.
  - Published: 2023-11-03
- Finding
  - Evidence: Medicines were managed safely with regular audits, competency assessments, and care plans containing medicine risk assessments and PRN protocols.
  - Published: 2023-11-03
- Finding
  - Evidence: People felt safe with staff and reported no concerns about care; the registered manager received the 'Safeguarding Excellence Award 2023' for a second consecutive year.
  - Published: 2023-11-03

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-8573486494

HomeCare Compass is an independent guide and is not affiliated with the CQC.