# Old Friends Care Limited

Old Friends Care Limited is a CQC-regulated home-care agency in Redditch.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Outstanding |
| Safe | Good |
| Effective | Good |
| Caring | Outstanding |
| Responsive | Outstanding |
| Well-led | Good |

Rating published: 19/07/2022

## Practical info

- Postcode: B98 0SD
- Registered manager: Rogers, Vivienne
- Local authority: Worcestershire
- Region: West Midlands
- City: Redditch
- Last CQC check: 19/Jul/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-07-19
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-07-19
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-07-19

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-07-19
- Finding
  - Staff working with other agencies; supporting people to access healthcare
  - Published: 2022-07-19
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-07-19
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-07-19
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-07-19

### Other

- Finding
  - Evidence: Robust quality assurance through spot checks, reviews and acting on feedback
  - Published: 2022-07-19
- Finding
  - Evidence: Positive, person-centred leadership culture empowering staff and promoting autonomy
  - Published: 2022-07-19
- Finding
  - Evidence: Staff well supported through induction, ongoing and specialist training (e.g. dementia, motor neuron disease, end of life)
  - Published: 2022-07-19
- Finding
  - Evidence: Good infection prevention and control practice with appropriate PPE use
  - Published: 2022-07-19
- Finding
  - Evidence: Effective recruitment checks including DBS and references
  - Published: 2022-07-19
- Finding
  - Evidence: Reliable, punctual care delivery with continuity of staff
  - Published: 2022-07-19
- Finding
  - Evidence: Strong advocacy for people with housing providers, health professionals and other organisations
  - Published: 2022-07-19
- Finding
  - Evidence: Outstanding end of life care including bespoke training and bereavement support for relatives
  - Published: 2022-07-19

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-07-19
- Finding
  - Meeting people's communication needs
  - Published: 2022-07-19
- Finding
  - End of life care and support
  - Published: 2022-07-19
- Finding
  - Planning personalised care to ensure people have choice and control
  - Published: 2022-07-19

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-07-19
- Finding
  - Preventing and controlling infection
  - Published: 2022-07-19
- Finding
  - Using medicines safely
  - Published: 2022-07-19
- Finding
  - Staffing and recruitment
  - Published: 2022-07-19
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-07-19
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-07-19

### well_led

- Finding
  - Continuous learning and improving care
  - Published: 2022-07-19
- Finding
  - Engaging and involving people, the public and staff; working in partnership
  - Published: 2022-07-19
- Finding
  - Managers and staff being clear about their roles; duty of candour
  - Published: 2022-07-19
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-07-19

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-8572398691

HomeCare Compass is an independent guide and is not affiliated with the CQC.